Hospital Communications & On-Call Dispatch Specialist

Mercy Health; Kentucky; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision coverage

Paid time off

Tuition assistance

Job summary

Mercy Health in Kentucky is seeking a Telecommunications Operator to expedite telephone, radio, pager, and public address communications across the hospital, including emergency announcements and notifications in accordance with the Emergency Preparedness Manual.

The role supports on-call teams, coordinates language interpretation requests, monitors alarms, and ensures accurate documentation per site policies; requires a high school diploma and prior telecommunications or hospital office

Qualifications

• High School diploma or equivalent.
• Prior telecommunications, medical terminology, hospital medical office experience preferred.

Responsibilities

• Respond promptly and courteously to all calls, transfer to patient rooms, and document details.
• Coordinate language interpretation requests and monitor paging systems as required.
• Monitor alarms and respond to codes per site policies, contacting on-call teams as needed.
• Document calls and outcomes, and assist with on-call coordination and directory updates.

Skills

Telecommunications

Emergency coordination

Education

High School diploma or equivalent

Job description

Mercy Health in Kentucky is seeking a Telecommunications Operator to expedite telephone, radio, pager, and public address communications across the hospital, including emergency announcements and notifications in accordance with the Emergency Preparedness Manual.

The role supports on-call teams, coordinates language interpretation requests, monitors alarms, and ensures accurate documentation per site policies; requires a high school diploma and prior telecommunications or hospital office