Hospital Telecommunication Operator — Evening/Night Shift

easyservice; Springfield (OH); Sur place; USD 23 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Benefits package

Paid time off

Tuition assistance

Résumé du poste

Mercy Health in Springfield, OH is seeking a Telecommunications Operator for evenings/nights to manage high volumes of calls, provide patient and staff information, and support emergency communications. The role emphasizes confidentiality, customer service, and coordination with clinical and administrative teams.

Requirements include a High School diploma and preferred prior call center experience. Training and ongoing support are provided within a hospital security and communications context.

Qualifications

• High School diploma or equivalent required.
• Prior call center experience preferred.
• Excellent interpersonal communication and customer service skills.
• Verbal and written communication skills.
• Attention to detail and critical thinking.
• Ability to communicate with all levels of professionals.
• Teamwork and conflict resolution abilities.
• Active listening and relationship-building skills.

Responsabilités

• Operates multi-line telecommunications and switchboard systems to receive, process, and route incoming and outgoing calls accurately and efficiently.
• Serves as the first point of contact for callers by determining the nature of inquiries and providing accurate information regarding hospital services, departments, locations, and resources.
• Utilizes overhead paging, mass notification, and communication systems to announce messages, emergency notifications, and routine communications.
• Assists callers, patients, visitors, physicians, and staff with information requests, referrals, class registrations, and other support services as appropriate.
• Contacts clinical, administrative, and support personnel to facilitate patient care, operational needs, and emergency response activities.
• Documents communication activity, maintains required logs, and reports unusual events, communication issues, or service concerns to leadership.
• Provides exceptional customer service while maintaining confidentiality and professionalism in all communications.
• May receive, coordinate, and facilitate routine, urgent, and emergency communications in support of patient care, hospital operations, safety and security response, emergency management and organizational communication needs.
• May monitor designated security, fire, and life-safety alarm systems and initiate appropriate notification and escalation procedures according to established protocols.

Connaissances

Excellent Interpersonal Communication

Customer Service experience

Verbal and written communication

Attention to detail

Critical thinking

Communication with professionals

Teamwork

Conflict resolution

Active listening

Relationship building

Formation

High School diploma or equivalent

Description du poste

Mercy Health in Springfield, OH is seeking a Telecommunications Operator for evenings/nights to manage high volumes of calls, provide patient and staff information, and support emergency communications. The role emphasizes confidentiality, customer service, and coordination with clinical and administrative teams.

Requirements include a High School diploma and preferred prior call center experience. Training and ongoing support are provided within a hospital security and communications context.