Telecommunications Operator

Massachusetts Eye and Ear; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Massachusetts Eye and Ear Infirmary seeks an on-site Hospital Communications Operator to manage the hospital switchboard, paging systems, and delivery of information to callers and visitors. The role requires handling both inbound and outbound calls swiftly and accurately, with ability to relay emergency messages to the correct personnel.

On-site work with a 40-hour work week and daytime shifts. Qualifications include a High School Diploma or equivalent and 2–3 years of customer service or

Qualifications

• High school diploma or equivalent required.
• 2-3 years customer service or call-center experience preferred.
• Strong interpersonal and phone communications.

Responsibilities

• Operate hospital switchboard and paging systems, provide information to callers and visitors.
• Handle both incoming and outgoing calls with speed and accuracy.
• Respond to alarm and emergency notifications and relay messages to appropriate personnel.
• Maintain logs and on-call information, and issue keys to authorized personnel.

Skills

Interpersonal skills

Phone skills

Customer service experience

Education

High School Diploma or Equivalent

Job description

Site: Massachusetts Eye and Ear InfirmaryMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummarySummary Responsible for facilitating proficient operation of a hospital communication system. Does this position require Patient Care? No. Essential Functions-Perform various clerical duties and operate computer equipment including the switchboard console, alphamate pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors.-Handle both incoming and outgoing calls with speed and accuracy.-Demonstrate familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency, security alert, fire, and disaster.-Act as central control for mobile pagers, take and relay messages as required.-Respond to various alarm systems located at the switchboard.-Issue keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys.-Compile on-call information for hospital personnel and all meetings scheduled in the building.-Resolve basic discrepanes and refer all others to the appropriate department.