Hospital Communications Dispatcher

Bon Secours; Richmond (VA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Tuition assistance

403(b) with employer contributions

Job summary

Bon Secours Virginia is seeking a hospital-based call center representative to relay incoming and outgoing calls, operate the Amcom paging system, and monitor alarms for on-call providers across facilities in Virginia.

The role requires clear communication, basic computer skills, and the ability to work all shifts, including weekends. Training and a supportive work environment are provided.

Qualifications

• High school diploma or GED required with basic computer and typing skills.
• Six months of recent customer service in a call center; healthcare setting preferred.
• Ability to read, write, and type 25 WPM with clear communication.
• Calm, respectful communication during sensitive or crisis situations.

Responsibilities

• Answer calls and route to correct area with minimal errors.
• Provide emergency assistance and announce codes per protocol.
• Maintain on-call schedules with Amcom system and contact on-call personnel.
• Protect confidentiality per HIPAA and Bon Secours policies.
• Assist lead operators and participate in training and meetings.

Skills

Call center

Communication

Typing 25 WPM

Emergency response

Multitasking

Education

High school diploma or GED

Tools

Amcom On-Call

Outlook

Word

Internet Explorer

Job description

Bon Secours Virginia is seeking a hospital-based call center representative to relay incoming and outgoing calls, operate the Amcom paging system, and monitor alarms for on-call providers across facilities in Virginia.

The role requires clear communication, basic computer skills, and the ability to work all shifts, including weekends. Training and a supportive work environment are provided.