Emergency Communications Dispatcher II

Virginia Commonwealth University Health; United States; On-site; USD 22,000 - 33,000; Full time

Job summary

Virginia Commonwealth University Health is seeking a dedicated Communications Center dispatcher to answer calls, route to the appropriate clinics and on-call physicians, and promptly dispatch emergency response teams.

The role emphasizes patient and staff safety, HIPAA protection, and adherence to hospital policies. You will work as essential staff with rotating holidays and weekends in a high-stress environment requiring strong communication skills.

Qualifications

• Minimum two years in customer service or call center environment.
• Familiarity with medical terminology preferred.
• Experience with scheduling systems (Epic or similar).

Responsibilities

• Answer incoming lines, route calls, document information as required.
• Prioritize emergency communications calls and dispatch emergency response teams.
• Page on-call physicians and staff; coordinate with 911 and hospital resources.
• Maintain HIPAA protections and protect patient information.
• Rotate holidays and weekends as essential staff.

Skills

Customer service

Phone etiquette

HIPAA compliance

Epic scheduling system

Spok Smart Console

Education

High School Diploma

Tools

Epic

Cerner

Spok Smart Console

Spok Smart Center Oracle

Job description

Virginia Commonwealth University Health is seeking a dedicated Communications Center dispatcher to answer calls, route to the appropriate clinics and on-call physicians, and promptly dispatch emergency response teams.

The role emphasizes patient and staff safety, HIPAA protection, and adherence to hospital policies. You will work as essential staff with rotating holidays and weekends in a high-stress environment requiring strong communication skills.