Central Communications Operator

Sentara Healthcare Inc; Virginia Beach, Northern (VA, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Sentara Health is hiring a Central Communications Operator for on-site work in Virginia Beach, VA or Harrisonburg, VA. The role supports hospital communications across Sentara hospitals and afterhours services.

Requires a High School Diploma and 2 years of experience in a fast-paced communications environment. First/second/third shifts available with rotating weekends and holiday requirements.

Qualifications

• High School Diploma or equivalent is required.
• 2 years of experience in a high-volume, fast-paced communications or call center environment.

Responsibilities

• Operate within a 24/7 centralized environment for emergency and nonemergency communications.
• Support rapid response coordination, internal escalation, and customer service with urgency and accuracy.
• Communicate clearly under pressure and manage shifting priorities during high impact situations.

Skills

Communication

Customer service

Stress management

Education

High School Diploma or equivalent

Tools

Multi-line phone systems

Paging systems

Emergency notification platforms

Electronic health record systems

Job description

Overview

Sentara Health is hiring a Central Communications Operators

Sign on bonus of up to $5000 for eligible candidates

This position is on-site in Virginia Beach, Virginia or Harrisonburg.

Position Status

Full-time First , second and third shift opportunities.

Position Location

Sentara Independence – Virginia Beach, VA / Rockingham Atrium – Harrisonburg, VA

Standard Working Hours

• First Shift - 6:00 AM - 4:30 PM / 7:00 AM - 5:30 PM / 9:00 AM - 7:30 PM
• Third Shift: 9:00 PM – 7:30 AM ; 11PM-7:30 AM / 9:30 PM - 6:00 AM

Rotating weekends required. Must work 3 holidays.

Central Communications Operators play a critical role in ensuring seamless, timely communication across Sentara hospitals, freestanding emergency departments, and afterhours call services. Operating within a centralized, 24/7 environment, this role serves as the primary hub for emergency and nonemergency communications—supporting rapid response coordination, internal escalation, and exceptional customer service. Success in this role requires the ability to stay calm under pressure, adapt quickly to shifting priorities, and communicate with urgency and precision during high impact situations.

Education

• High School Diploma or equivalent (Required)
  

Certification/Licensure

• No specific certification or licensure required at time of hire
  

Experience

• 2 years of experience in a high-volume, fast-paced communications, call center, or service operations environment, such as healthcare, emergency services, telecommunications, public safety, or centralized customer support (Required)

The ideal candidate will possess the following (Preferred)

• Demonstrated ability to handle confidential and sensitive information appropriately
• Knowledge of emergency codes and hospital incident command systems
• Proficiency with multi-line phone systems, paging systems and emergency notification platforms
• Experience with electronic health record systems and call management software
• Ability to troubleshoot communication equipment under pressure.
• High attention to detail and accuracy in documentation