Emergency Communications Dispatcher

Advocate Health Care; Downers Grove (IL); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

401k/retirement options

Open 24/7 scheduling

Job summary

Advocate Health Care is seeking a Communications Operator/Dispatcher to handle inbound and outbound calls for patients, staff, physicians and the public. The role includes paging, alarm monitoring, and coordinating requests with central transport and facilities teams.

Requires strong communication, organizational, and multitasking abilities; hospital experience is preferred. Schedule includes evenings, weekends, and 24/7 coverage with a starting pay rate of $18.85 per hour.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Dispatcher experience preferred.
• Knowledge of medical terminology preferred.
• Hospital experience preferred.

Responsibilities

• Answer and process all calls for patients, staff, physicians and the public.
• Provide information to patients, staff, physicians and the public and maintain information in databases.
• Perform a wide range of paging functions including overhead announcements and emergency paging.
• Monitor alarm systems and coordinate with staff during emergencies.
• Dispatch calls to service staff and prioritize responses.
• Maintain dispatch logs, records, and reports and ensure timely completion of requests.
• Assist in training Communications Center staff and participate in department activities.
• Attend required hospital in-services and team meetings.

Skills

Customer service

Communication skills

English fluency

Typing 25 wpm

Team player

Education

High School Diploma or Equivalent

Job description

Advocate Health Care is seeking a Communications Operator/Dispatcher to handle inbound and outbound calls for patients, staff, physicians and the public. The role includes paging, alarm monitoring, and coordinating requests with central transport and facilities teams.

Requires strong communication, organizational, and multitasking abilities; hospital experience is preferred. Schedule includes evenings, weekends, and 24/7 coverage with a starting pay rate of $18.85 per hour.