Hospital Communications & Dispatch Specialist

5110 Massachusetts Eye and Ear Infirmary; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Massachusetts Eye and Ear Infirmary is seeking a hospital communications assistant to operate the switchboard, manage paging and message relays, and support critical alarm and emergency procedures onsite at 243-245 Charles Street. The role involves daily clerical tasks, on-call coordination, and logging key activities to ensure smooth patient and staff communication.

The position requires a High School Diploma or equivalent, with 2–3 years of customer service or call-center experience preferred.

Qualifications

• Education: High School Diploma or Equivalent required
• Experience in customer service or call-center: 2-3 years preferred
• Strong interpersonal and phone skills essential

Responsibilities

• Handle incoming and outgoing calls with speed and accuracy.
• Operate switchboard and paging systems and relay messages.
• Respond to alarm systems and alert proper personnel as required.
• Maintain log of keys and on-call information for hospital personnel.
• Resolve basic discrepancies and refer complex issues to the appropriate department.
• Provide information to callers and visitors and support overall patient care operations

Skills

Customer service

Phone etiquette

Education

High School Diploma or GED

Job description

Massachusetts Eye and Ear Infirmary is seeking a hospital communications assistant to operate the switchboard, manage paging and message relays, and support critical alarm and emergency procedures onsite at 243-245 Charles Street. The role involves daily clerical tasks, on-call coordination, and logging key activities to ensure smooth patient and staff communication.

The position requires a High School Diploma or equivalent, with 2–3 years of customer service or call-center experience preferred.