Telecommunications Operator

Partner's Healthcare; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Mass General Brigham is seeking an experienced hospital communications operator to ensure smooth operation of the switchboard and related paging systems at Massachusetts Eye and Ear Infirmary. You will handle calls, relay messages, monitor alarms, and maintain logs, supporting patient care and emergency readiness.

This role requires accuracy, quick response, and a professional presence across receiving and directing information for visitors and staff.

Qualifications

• Perform various clerical duties and operate computer equipment including the switchboard console, alphamate pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors.
• Handle both incoming and outgoing calls with speed and accuracy.
• Demonstrate familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required.
• Act as central control for mobile pagers, take and relay messages as required.
• Respond to various alarm systems located at the switchboard.
• Issue keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys.

Responsibilities

• Operate switchboard equipment and provide information to callers and visitors.
• Handle incoming and outgoing calls with speed and accuracy.
• Monitor code-emergency situations and alert proper personnel.
• Manage mobile pagers and relay messages.
• Respond to alarm systems and log key dispositions.
• Compile on-call information and scheduling for hospital personnel.

Job description

Site: Massachusetts Eye and Ear InfirmaryMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Summary Responsible for facilitating proficient operation of a hospital communication system. Does this position require Patient Care? No.

Essential Functions

• Perform various clerical duties and operate computer equipment including the switchboard console, alphamate pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors.
• Handle both incoming and outgoing calls with speed and accuracy.
• Demonstrate familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency, security alert, fire, and disaster.
• Act as central control for mobile pagers, take and relay messages as required.
• Respond to various alarm systems located at the switchboard.
• Issue keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys.
• Compile on-call information for hospital personnel and all meetings scheduled in the building.
• Resolve basic discrepanes and refer all others to the appropriate department.