Hospital Café Manager: Lead Team & Guest Experience

HHS Culinary and Nutrition Solutions, LLC (USA); Alabama; Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

Paid time off

Health insurance (Medical, dental, and

Vision insurance

401(k) with employer match

Employee Assistance Program (EAP)

Career development and ongoing培训

Job summary

HHS Culinary and Nutrition Solutions, LLC (USA) is seeking a friendly, compassionate leader to oversee our hospital cafe retail operation. You will manage daily cafe activities, lead a goal-driven team, and ensure high customer satisfaction while driving revenue and cost control.

You will recruit and develop staff, monitor performance, and uphold service quality in a fast-paced environment, offering opportunities for advancement and professional growth.

Qualifications

• Minimum associate’s degree; bachelor’s degree preferred.
• 5+ years of retail food experience in quick-serve restaurants, supermarket merchandising, or fine dining.
• 3+ years of management experience.
• Familiarity with cash handling policies and procedures.
• Familiarity with various point of sales (POS)/register systems.
• Knowledge of hospital food service operations.
• Computer skills including word processing, spreadsheets, email, and ordering platforms.
• Must be willing to relocate for promotion opportunities.
• Proficiency in languages other than English, especially Spanish; CDM certification a plus.

Responsibilities

• Manage the cafe retail area to provide excellent customer service and support revenue growth.
• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect.
• Develop and monitor evaluation processes for customer satisfaction.
• Demonstrate continuous ability to maintain and/or improve customer satisfaction through communication, integrity, and performance.
• Lead retail team member recruiting, training, development, scheduling, and assignments.
• Perform daily inspections and assessments and coach and counsel team members.
• Manage and monitor all department sales and costs.

Skills

Interpersonal Skills

Communication

Customer Service

Professionalism

Proactivity

Team Player

Business Ethics

Organization

Education

Associate degree

Bachelor’s degree preferred

Tools

POS systems

Register systems

Word processing

Spreadsheets

Email

Ordering platforms

Job description

HHS Culinary and Nutrition Solutions, LLC (USA) is seeking a friendly, compassionate leader to oversee our hospital cafe retail operation. You will manage daily cafe activities, lead a goal-driven team, and ensure high customer satisfaction while driving revenue and cost control.

You will recruit and develop staff, monitor performance, and uphold service quality in a fast-paced environment, offering opportunities for advancement and professional growth.