Hospital Café Manager: Lead a Customer-Focused Team

HHS; Richmond (VA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

401(k) with employer match

Employee Assistance Program (EAP)

Career development and ongoing培训

Job summary

HHS is seeking a friendly, compassionate leader to join the culinary team at Bon Secours St Marys Hospital of Richmond. You will manage day-to-day cafe operations, lead a results-driven retail food service department, and drive customer satisfaction while supporting revenue growth.

You will recruit, train, schedule, coach, and develop staff, monitor costs and sales, and maintain a fast-paced, professional environment.

Qualifications

• Minimum associate’s degree; bachelor’s degree preferred.
• 5+ years of retail food experience in quick-serve, grocery, or fine dining settings.
• 3+ years in management with leadership responsibilities.

Responsibilities

• Manage the cafe retail area to provide excellent customer service and support revenue growth.
• Lead a goal-oriented retail food service department to foster morale, quality, and respect.
• Develop and monitor evaluation processes for customer satisfaction.
• Lead recruitment, training, development, scheduling, and assignments for team members.
• Perform daily inspections and coach team members on performance.
• Manage department sales and costs and monitor budgets.

Skills

Interpersonal skills

Communication

Customer service

Professionalism

Proactivity

Team player

Business ethics

Organization

Education

Associate degree

Bachelor’s degree preferred

Tools

POS systems

Job description

HHS is seeking a friendly, compassionate leader to join the culinary team at Bon Secours St Marys Hospital of Richmond. You will manage day-to-day cafe operations, lead a results-driven retail food service department, and drive customer satisfaction while supporting revenue growth.

You will recruit, train, schedule, coach, and develop staff, monitor costs and sales, and maintain a fast-paced, professional environment.