Lead Hospital Café & Retail Manager

HHS Culinary and Nutrition Solutions, LLC (USA); Richmond (VA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

401(k) with employer match

Employee Assistance Program (EAP)

Career development and ongoing培训

Job summary

HHS Culinary and Nutrition Solutions, LLC (USA) is seeking a friendly, compassionate leader to manage the cafe retail area within Bon Secours St Marys Hospital of Richmond. You will drive a profitable cafe, lead a goal‑oriented team, and ensure exceptional customer service in a fast-paced hospital setting.

The role requires 5+ years in retail food, 3+ years in management, and strong cash handling, POS, and computer skills.

Qualifications

• Minimum associate’s degree; bachelor’s degree preferred.
• 5+ years of retail food experience in quick-serve restaurants, supermarket merchandising, or fine dining.
• 3+ years of management
• Experience with cash handling policies and procedures
• Familiarity with various point of sales (POS)/register systems
• Knowledge of hospital food service operations
• Computer skills including word processing, spreadsheets, email, and ordering platforms
• Must be willing to relocate for promotion opportunities
• Not Required But a Big Plus
• Proficiency in languages other than English, especially Spanish
• Certified Dietary Manager (CDM), or willingness to obtain certification within 18 months

Responsibilities

• Manage the cafe retail area to provide excellent customer service and support revenue growth
• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
• Develop and monitor evaluation processes for customer satisfaction
• Demonstrate continuous ability to maintain and/or improve customer satisfaction through communication, integrity, and performance
• Lead retail team member recruiting, training, development, scheduling, and assignments
• Perform daily inspections and assessments and coach and counsel team members
• Manage and monitor all department sales and costs

Skills

Interpersonal skills

Communication

Customer service

Professionalism

Proactivity

Team player

Business ethics

Organization

Education

Associate degree

Bachelor's degree preferred

Job description

HHS Culinary and Nutrition Solutions, LLC (USA) is seeking a friendly, compassionate leader to manage the cafe retail area within Bon Secours St Marys Hospital of Richmond. You will drive a profitable cafe, lead a goal‑oriented team, and ensure exceptional customer service in a fast-paced hospital setting.

The role requires 5+ years in retail food, 3+ years in management, and strong cash handling, POS, and computer skills.