Hospice Market Growth Leader - Territory & Referrals

Haven Hospice; Palatka (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Haven Hospice is seeking a Market Manager of Hospice Business Development to lead growth strategies, increase admissions, expand market share, and strengthen referral relationships within assigned territories.

The role drives sales performance through leadership, coaching, and collaboration with clinical and operational teams, while maintaining Haven's patient-centered mission. A successful candidate will manage a book of business across 1-2 markets and use CRM insights to forecast performance.

Qualifications

• Bachelor’s degree preferred in business, healthcare administration, marketing, or related field.
• 3-5+ years of healthcare sales experience, preferably in hospice or post-acute care.
• Strong understanding of hospice regulations, referral sources, and reimbursement models.
• Proven track record of meeting or exceeding sales targets.
• Strategic thinking and market analysis.
• Leadership and team development.
• Relationship building and influence.
• Strong communication and presentation skills.
• Data-driven decision making.
• Ability to thrive in a fast-paced, mission-driven environment.
• Admission growth and census targets.
• Referral source development and retention.
• Sales activity metrics (calls, visits, conversions).
• Market share expansion.
• Team performance and retention.
• Individual performance in assigned territory.

Responsibilities

• Develop and execute a strategic sales plan to achieve and exceed admission and census goals.
• Analyze market trends, referral patterns, and competitor activity to identify growth opportunities.
• Build and maintain a strong referral pipeline across hospitals, physicians, SNFs, ALFs, and community partners.
• Lead, coach, and develop hospice liaisons and sales team members.
• Conduct regular field rides, performance reviews, and ongoing training.
• Foster a culture of accountability, engagement, and high performance.
• Establish and maintain key relationships with referral sources and community stakeholders.
• Serve as a market ambassador for hospice services and education.
• Partner with clinical leadership to ensure seamless transitions and high-quality patient care.
• Continue to hold accounts and be responsible for a sales goal monthly.
• Monitor KPIs including admissions, conversion rates, and call activity.
• Utilize CRM tools to track sales activities and outcomes.
• Provide regular reporting and forecasts to senior leadership.
• Work closely with Executive Directors, Clinical Directors, and Operations leadership.
• Align sales initiatives with operational capacity and quality outcomes.
• Support marketing initiatives, community events, and brand awareness efforts.

Skills

Healthcare sales

Leadership

Relationship building

Strategic thinking

Data-driven decision making

Communication skills

Market analysis

Team development

Education

Bachelor’s degree in business, Healthcare Administration, Marketing, or related field

Tools

CRM systems

Job description

Haven Hospice is seeking a Market Manager of Hospice Business Development to lead growth strategies, increase admissions, expand market share, and strengthen referral relationships within assigned territories.

The role drives sales performance through leadership, coaching, and collaboration with clinical and operational teams, while maintaining Haven's patient-centered mission. A successful candidate will manage a book of business across 1-2 markets and use CRM insights to forecast performance.