Hospice Intake Care Coordinator

Prudential Healthcare; Cerritos (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

A healthcare provider in Cerritos, California is seeking a Hospice Intake / Care Coordinator to manage the intake process for hospice services. The role involves verifying eligibility and insurance, coordinating with clinical and administrative staff, and ensuring a smooth transition for patients. Candidates should possess an LVN license in CA or MA and have strong communication and multitasking skills. Experience in a hospice environment is preferred, as well as proficiency in EMR systems and Microsoft Office.

Qualifications

• Experience working in hospice intake or office coordination is required.
• Good working knowledge of insurance, including Medicare and Medicaid.
• Preferred experience in a hospice environment.

Responsibilities

• Coordinate the intake process for hospice services.
• Verify patient eligibility and insurance coverage.
• Maintain accurate patient data documentation.

Skills

Strong communication skills

Proficient in EMR systems

Ability to multitask

Education

LVN license in CA or MA

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Summary

The Hospice Intake / Care Coordinator is the first point of contact for referrals to hospice services. You’ll coordinate the intake process, verify patient eligibility and insurance, liaise between clinical, marketing, and administrative teams, and ensure a smooth transition for patients into hospice care.

Key Responsibilities

• Receive and review new referrals from hospitals, nursing facilities, physicians, discharge planners, and families.
• Gather all required patient information: medical history, demographics, current condition, documentation.
• Verify insurance coverage, Medicare / Medicaid eligibility, prior authorizations as needed.
• Enter referral and patient data into EMR and maintain accurate documentation.
• Coordinate with clinical staff (nurses, physicians), scheduling, and other departments to initiate patient services.
• Respond to inquiries from referral sources, patients, and families with professionalism, empathy, and clarity.
• Maintain follow‑up on pending referrals and admissions; track metrics or referral statistics.
• Participate in interdisciplinary or intake meetings.

Qualifications

• Either an LVN license in CA or MA with strong clinical / clerical experience, OR previous experience working in hospice intake / office coordination.
• Hospice environment experience preferred.
• Good working knowledge of insurance, including Medicare, Medicaid, commercial insurance.
• Proficient in EMR systems and Microsoft Office (Word, Excel, Outlook).
• Strong communication skills—verbal, written, phone.
• Ability to multitask, prioritize, follow up.

Nice to Have

• Bilingual (Spanish, Vietnamese, etc.)
• Understanding of hospice regulations and eligibility criteria
• Some scheduling / coordination experience