Intake Coordinator

Vitality Hospice

Allentown (Lehigh County)

On-site

USD 40,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Comprehensive training and mentorship

Competitive salary with performance-based incentives

Health, dental, and vision insurance

Paid time off and holidays

401(k) matching

Referral bonus program

Access earned wages anytime

Job summary

Vitality Hospice is seeking a full-time Intake Coordinator to enhance our admissions process and provide exceptional customer service. This role serves as a first point of contact for patients and referral sources, focusing on education and relationship-building.

The ideal candidate will possess strong communication skills and a compassionate demeanor. Comprehensive training is provided, with clear career advancement opportunities in business development or operations.

The position offers competitive salary, health benefits, and a supportive work environment that values your contributions.

Qualifications

Bachelor's degree preferred or equivalent experience.
Customer service or sales experience.
Strong communication and interpersonal skills required.

Responsibilities

Serve as the first point of contact for inbound referrals.
Communicate with referral sources to gather necessary information.
Provide education on hospice services.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Education

Bachelor's degree in business, healthcare, communications, or related field

Job description

TITLE: Intake Coordinator

REPORTS TO: VP of Clinical Operations

At Vitality Hospice, we are dedicated to providing compassionate hospice care that supports patients and their families with dignity and respect. We are seeking an energetic and results driven Intake Coordinator to join our team. This role is perfect for someone looking to launch their career in healthcare sales: you'll start by mastering referral intake and customer service, with a clear growth path toward external business development.

Position Summary

The Intake Coordinator works closely with referral sources, patients, and families to ensure a smooth and timely admissions process. This position combines customer service, intake coordination, and sales support, while giving you exposure to referral source relationships and sales strategy.

Key Responsibilities

Serve as the first point of contact for inbound referrals via phone, fax, or email.
Communicate with referral sources (hospitals, physician offices, skilled nursing facilities) to gather necessary information.
Provide education on hospice services to patients, families, and providers (training provided).
Enter accurate referral and patient information into the EMR system.
Coordinate with admissions and clinical teams to ensure timely scheduling of services.
Support the sales/marketing team by maintaining referral logs, preparing reports, and following up on pending referrals.
Participate in training, ride-alongs, and mentoring sessions with business development team.
Develop professional relationship-building skills with the long-term goal of advancing into external sales.

Qualifications

Bachelor's degree preferred (business, healthcare, communications, or related field) or equivalent experience.
Customer service or sales experience a plus, but not required—training provided.

Strong communication, interpersonal, and organizational skills.

Compassionate, professional, and comfortable working in sensitive healthcare situations.

Motivated, coachable, and eager to grow into a sales career.

Career Growth Opportunity

This role is designed as the first step in our hospice sales career path. Successful Intake Coordinators have the opportunity to transition into positions in Business Development or Operations.

What We Offer