Intake Coordinator

Deercreekseniorliving; Citrus Heights (CA); On-site; USD 34,440 - 41,328; Full time

Job summary

First Call Hospice, located in Citrus Heights, CA, is seeking an Intake Coordinator to manage the patient intake process and scheduling. This role involves communicating directly with patients and families and ensuring compliance with regulatory requirements.

The ideal candidate should have healthcare experience and excellent communication skills, demonstrating the ability to establish relationships with referral sources. The position offers full-time hours from 10:30 a.m. to 7:00 p.m. and a pay rate of $25.00 - $30.00 per hour.

Qualifications

• Healthcare experience, preferably in referrals/intake in a home health or hospice environment.
• Good communication, negotiation, and public relations skills.
• Autonomy, assertiveness, flexibility, and cooperation in job responsibilities.

Responsibilities

• Manage the patient intake process and scheduling.
• Monitor partner portals for incoming referrals.
• Ensure compliance with all state, federal, and Joint Commission regulatory requirements.
• Establish and maintain positive working relationships with referral sources.
• Ensure maximum third party reimbursement through insurance verification.

Skills

Healthcare experience

Communication skills

Negotiation skills

Public relations skills

Autonomy

Flexibility

Job description

So, you like working with a creative, dynamic team and making a difference? Sometimes the grass is greener! The mission of First Call Hospice, a locally owned agency founded in 1993, is to provide individualized quality hospice care to meet the unique needs of patients with a limited life expectancy. The primary goal of First Call Hospice is to enhance the quality of life when the quantity of life is limited.

Job Details

Position: Intake Coordinator

Job Type: Full time

Hours: 10:30 a.m. – 7:00 p.m.

Pay: $25.00 – $30.00 per hour

Role Overview

The Intake Coordinator is responsible for managing the patient intake process and scheduling, including communicating directly with patients and families, data entry, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, participating in a daily intake stand up meeting, monitoring portals and managing the insurance verification and authorization processes.

DUTIES & RESPONSIBILITIES

• Monitors partner portals for incoming referrals.
• Carries out daily patient referral and intake operations including implementation and execution of intake best practices.
• Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements.
• Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Ensures seamless transition of patients to hospice care by providing direct oversight of patient education and preparation for hospice care, plan of care initiation, and coordination of care with multiple service providers.
• Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes.
• Assists the Executive Director/Administrator in the preparation of an annual budget for the intake department and monitors allocation of resources according to budgetary limitations.
• Cross trains to provide scheduling.
• Maintains comprehensive working knowledge of Hospice contractual relationships and ensures that patients are admitted according to contract provisions.
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by First Call Hospice.

Requirements

• The Intake Coordinator must have healthcare experience, preferably in referrals/intake in a home health or hospice environment.
• Demonstrates good communication, negotiation, and public relations skills.
• Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities.

Equal Opportunity Employer

First Call Hospice & Palliative Care is an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.