Hospice Intake & Admissions Specialist

Heart to Heart Hospice

Oklahoma City (OK)

On-site

USD 42,000 - 60,000

Full time

3 days ago

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Benefits offered by this job

Competitive Pay

Medical, Dental & Vision insurance

Paid Time Off

Paid holidays

401k with up to 4% employer matching

Tuition reimbursement

Company car for qualifying individuals

Mileage reimbursement

Job summary

Heart to Heart Hospice is seeking an Intake Coordinator to direct daily patient referral and intake operations, ensuring accurate chart initiation in the EMR and maintaining patient census and care plans. You will uphold regulatory requirements and build relationships with referral sources to promote the organization's services.

The role emphasizes coordinating with teams to meet patient needs, reporting referral trends, and contributing to strategic planning.

Qualifications

Degree in health care or related field preferred.
Three to five years of experience in health care, preferably in hospice operations.
Admissions/Intake and customer service experience.
Valid Driver's License and Automobile Insurance.
Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
Experience with EMR software.

Responsibilities

Direct all daily patient referral and intake operations including participating in the establishment and implementation of intake policies.
Initiate chart into EMR and maintain workflow.
Maintain census, pending admissions, red flag, journey's end and care plan meetings on stand up board.
Ensure compliance with all state, federal and CHAP as applicable referral/intake regulatory requirements.
Establish and maintain positive working relationships with referral sources and community to enhance perceptions of Heart to Heart Hospice as a high-quality provider of services.
Gather, collate, and report referral statistics including key customer referral trends.
Participate in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs.
Maintain knowledge of company contractual relationships and ensure patients are admitted according to contract provisions.
Participate in quality assessment and improvement teams and activities.
Maintain knowledge of community resources and assist referral sources in accessing them.
Timely submission of all documentation.
Performance of other duties as required.