Hospice Intake & Admissions Specialist

Heart to Heart Hospice; Conroe (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive Pay

Medical insurance

Dental coverage

Vision coverage

Paid Time Off

Paid holidays

401k match

Tuition reimbursement

Company car

Mileage reimbursement

Job summary

Heart to Heart Hospice in Texas seeks an Intake Coordinator to manage daily patient referrals and admissions, initiate charts in EMR, and maintain intake workflows.

You will ensure compliance with CHAP standards and state/federal regulations, build positive referral relationships, and contribute to ongoing improvements in service delivery. This is a full-time role with competitive benefits.

Qualifications

• Degree in health care or related field preferred.
• 3–5 years of experience in health care, preferably in hospice operations.
• Admissions/Intake and customer service experience.
• Valid Driver’s License and Automobile Insurance.
• Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
• Experience with EMR software.

Responsibilities

• Direct all daily patient referral and intake operations including participating in the establishment and implementation of intake policies.
• Initiate chart into EMR and maintain workflow.
• Maintain census, pending admissions, red flag, journey’s end and care plan meetings on stand up board.
• Ensure compliance with all state, federal and CHAP as applicable referral/intake regulatory requirements.
• Establish and maintain positive working relationships with current and potential referral sources, build and monitor community and customer perceptions of Heart to Heart Hospice as a high-quality provider of services.
• Gather, collate, and report referral statistics including key customer referral trends.
• Participate in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs.
• Maintain comprehensive working knowledge of company contractual relationships and ensures that patients are admitted according to contract provisions.
• Participate in quality assessment performance improvement teams and activities.
• Maintain comprehensive working knowledge of community resources and assist referral sources in accessing community resources should services not be provided by Heart to Heart Hospice.
• Timely submission of all documentation.
• Performance of other duties as required.

Skills

Healthcare experience

Intake/Admissions

Customer service

Driver's license

EMR software

Regulatory knowledge

Education

Degree in health care

Tools

EMR software

Job description

Heart to Heart Hospice in Texas seeks an Intake Coordinator to manage daily patient referrals and admissions, initiate charts in EMR, and maintain intake workflows.

You will ensure compliance with CHAP standards and state/federal regulations, build positive referral relationships, and contribute to ongoing improvements in service delivery. This is a full-time role with competitive benefits.