Hospice Intake Navigator | Referrals & EMR Specialist

Heart to Heart Hospice; Mount Pleasant (TX); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision insurance

Paid Time Off

Paid holidays

401k with up to 4% employer matching

Tuition reimbursement

Company car for qualifying individuals

Mileage reimbursement

Job summary

Heart to Heart Hospice is seeking an Intake Coordinator to manage daily patient referrals and intake operations. You will initiate patient charts in EMR, maintain census data, and uphold CHAP and regulatory requirements.

The role focuses on building referral relationships and reporting trends to improve service delivery. The candidate should have a health-care degree (preferred), 3–5 years in health care ( hospice preferred), and strong customer service skills.

Qualifications

• Degree in health care or related field preferred.
• 3–5 years of health care experience, preferably in hospice operations.
• Admissions/Intake and customer service experience.

Responsibilities

• Direct all daily patient referral and intake operations including participating in the establishment and implementation of intake policies.
• Initiate chart into EMR and maintain workflow.
• Maintain census, pending admissions, red flag, journey’s end and care plan meetings on stand up board.
• Ensure compliance with all state, federal and CHAP as applicable referral/intake regulatory requirements.
• Establish and maintain positive working relationships with current and potential referral sources.
• Gather, collate, and report referral statistics including key customer referral trends.
• Participate in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs.
• Maintain comprehensive working knowledge of company contractual relationships and ensure patients are admitted according to contract provisions.
• Participate in quality assessment performance improvement teams and activities.
• Maintain comprehensive working knowledge of community resources and assist referral sources in accessing community resources.
• Timely submission of all documentation.
• Performance of other duties as required.

Skills

Admissions/Intake experience

Customer service experience

Knowledge of CHAP standards

Education

Degree in health care or related field

Tools

EMR software

Job description

Heart to Heart Hospice is seeking an Intake Coordinator to manage daily patient referrals and intake operations. You will initiate patient charts in EMR, maintain census data, and uphold CHAP and regulatory requirements.

The role focuses on building referral relationships and reporting trends to improve service delivery. The candidate should have a health-care degree (preferred), 3–5 years in health care ( hospice preferred), and strong customer service skills.