Hospice Intake & Admissions Specialist

Heart to Heart Hospice; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental & Vision insurance

Paid Time Off

Paid holidays

401k with up to 4% employer matching

Tuition reimbursement

Company car for qualifying individuals

Mileage reimbursement

Job summary

Heart to Heart Hospice seeks an Intake Coordinator to manage daily patient referrals and intake operations, ensuring accurate processing and compliance with CHAP standards and contract terms.

You will initiate charts in EMR, maintain census and care plans, and build strong relationships with referral sources to uphold Heart to Heart Hospice as a high-quality provider of compassionate care.

Qualifications

• Degree in health care or related field preferred.
• 3–5 years of health care experience, preferably in hospice operations.
• Admissions/Intake and customer service experience.
• Valid Driver’s License and Automobile Insurance.
• Knowledge of CHAP standards and private payer practices.
• Experience with EMR software.

Responsibilities

• Direct all daily patient referral and intake operations including participating in the establishment and implementation of intake policies.
• Initiate chart into EMR and maintain workflow.
• Maintain census, pending admissions, red flag, journey’s end and care plan meetings on stand up board.
• Ensure compliance with all state, federal and CHAP as applicable referral/intake regulatory requirements.
• Establish and maintain positive working relationships with current and potential referral sources, build and monitor community and customer to enhance perceptions of Heart to Heart Hospice as a high-quality provider of services.
• Gather, collate, and report referral statistics including key customer referral trends.
• Participate in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs.
• Maintain comprehensive working knowledge of company contractual relationships and ensures that patients are admitted according to contract provisions.
• Participate in quality assessment performance improvement teams and activities.
• Maintain comprehensive working knowledge of community resources and assist referral sources in accessing community resources should services not be provided by Heart to Heart Hospice.
• Timely submission of all documentation.
• Performance of other duties as required.

Skills

Admissions/Intake experience

Customer service experience

Regulatory knowledge

CHAP standards knowledge

Private payer practices knowledge

EMR software experience

Education

Degree in health care or related field preferred

Tools

EMR software

Job description

Heart to Heart Hospice seeks an Intake Coordinator to manage daily patient referrals and intake operations, ensuring accurate processing and compliance with CHAP standards and contract terms.

You will initiate charts in EMR, maintain census and care plans, and build strong relationships with referral sources to uphold Heart to Heart Hospice as a high-quality provider of compassionate care.