Horowitz Center Box Office Attendant Pool

Howard Community College; Baltimore (MD); On-site; USD 20,457 - 29,136; Part time

Job summary

Howard Community College in Baltimore, Maryland is seeking a Box Office Attendant to handle ticket sales and provide excellent customer service. Responsibilities include operating the ticketing system and managing cash transactions, while ensuring a positive experience for guests.

This part-time position requires flexibility, a commitment to customer service, and can include evening and weekend hours as needed. Join our arts organizations and contribute to a vibrant community.

Qualifications

• 1–2 years of customer service experience, previous box office experience preferred.
• Strong math skills and articulate sales voice.
• Flexibility and meticulous attention to detail.

Responsibilities

• Accurately operate the ticketing system to sell tickets.
• Provide superior guest service.
• Handle cash and credit card transactions.

Skills

Customer service skills

Attention to detail

Problem solving skills

Organizational skills

Verbal and written communication skills

Tools

Microsoft Office 2016 or higher

Ticketing software

Google Drive products

Job description

Position Title

Horowitz Center Box Office Attendant Pool

Job Details

• FLSA: Non-Exempt
• FT/PT: Part Time
• Hours Per Week: 5‑20
• Work Schedule: Flexible
• Position Salary Range: $18 per hour

Summary

Responsibilities include answering phones, assisting with subscription and single ticket sales and occasional performances. The Box Office Attendant should possess strong customer service skills, great attention to detail and share a courteous attitude toward staff and patrons. Horowitz Center arts organizations that this position supports include: Horowitz Center Galleries, Music Department Concert Series, Theatre Department Performances, Dance Department Concerts, and the Film Festival Series. This is an open pool, looking for employees with a flexible schedule which includes evenings and weekend hours as needed.

Essential Role Responsibilities

• Accurately operate the ticketing system to sell tickets for Horowitz Center events
• Provide all guests a positive first impression by offering superior, individualized and courteous guest service
• Process ticket, subscriptions and festival registrations orders via window transactions, mail, phone, and online
• Handle cash, check and credit card charges within established guidelines
• Daily opening and closing procedures
• Complete and submit deposits to Finance daily
• Check/respond to Box Office email
• Assist with sign-up process & reminders for Horowitz Center Ushers
• Assist with concessions stocking in advance of performances as needed
• Communicate Front of House needs with other Horowitz Center employees regarding events as needed
• Prepare and assemble ticket orders mailings as needed
• Pick up and drop off Box Office snail mail daily
• Respond to customer service needs/issues
• Assist with event creation/editing in ticketing system as needed
• Performs other duties as assigned
• Complete production data log at the end of each production’s run

Experience Required

• 1–2 years of customer service experience (previous box office experience preferred)
• Experience regarding the handling of money. Strong math and reading skills, articulate sales voice and experience regarding the handling of money
• Prior experience with box office ticketing software is preferred
• Flexibility, meticulous attention to detail
• A proven track record of excellent customer service; and the ability to communicate effectively with diverse groups of customers, partners, and co-workers
• Ability to work independently and follow initiative to locate and resolve problems and to elevate to other Horowitz Center staff when appropriate and necessary
• Ability to maintain strict confidentiality
• Experience with Microsoft Office 2016 or higher products including Word, Excel and Outlook
• Experience with Google Drive products including Docs and Sheets
• Problem solving skills, ability to work independently, and on-the-spot positive conflict resolution skills
• Excellent interpersonal and customer service skills
• Strong organizational skills
• Proven ability to perform well under pressure
• Ability to communicate effectively, both verbally and in writing
• Regular attendance is a requirement of this job

Physical Demands

• Responsible for all monies in the Box Office and, at times, tends this area alone
• Expected to walk moderate distances to manage multiple spaces and carry deposit bags to the college wall safe
• May work evening and weekend hours as needed
• Most shifts are three to six hours long, although some shifts may be up to eight hours. Maximum hours per week, 25 hours. This position is part‑time, no benefits.

Division & Department

Division: Teaching & Learning Services

Department: Liberal Studies

EEO Statement

Howard Community College is an Equal Employment Opportunity & affirmative action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. Howard Community College understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.