Box Office Student Lead

North Central College; Naperville (IL); On-site; USD 13,776 - 27,552; Part time

Job summary

An educational institution in Naperville is seeking a Box Office Student Worker to assist with ticket sales, coordinate student staff, and manage front of house operations for events. Ideal candidates should have prior experience in this position and demonstrate strong professionalism and customer service skills. The role requires availability for varying shifts, including nights and weekends. Join a dynamic team and contribute to the success of our performing arts events.

Qualifications

• Currently employed as a North Central College Box Office Student Worker.
• Have completed at least 1 year in the position of North Central College Box Office Student Worker.
• Available to work some night and weekend hours.
• Summer availability is preferred.

Responsibilities

• Assist with onboarding new box office student workers.
• Compile the desk shift schedule and implement it into Sling.
• Serve as a Day of Show point-person for student workers and patrons.
• Coordinate and communicate with volunteer ushers.
• Process and sell tickets for performances.
• Interact with event patrons professionally.
• Prepare for performing arts events.
• Attend student trainings and monthly in-service meetings.
• Open and close the box office.

Skills

Professionalism

Customer service

Computer proficiency

Attention to detail

Job description

In addition to the standard tasks of a Box Office Student Worker, this position assists with coordinating student staff and ushers, ticket sales and running of front of house operations for events managed by the Department of Fine & Performing Arts. Work locations are Pfeiffer Hall, the Wentz Concert Hall, the Theatre at Meiley‑Swallow Hall, and Madden Theatre.

Responsibilities

• Assist with onboarding new box office student workers, including training, conducting secondary interviews with those chosen by management, etc.
• Compile the desk shift schedule and implement it into Sling, as instructed by management.
• Serve as a Day of Show point‑person to other student workers as well as to patrons.
• Coordinate and communicate with volunteer ushers in a professional manner, such as arranging the usher sign‑ups, and emailing the ushers with any announcements or reminders.
• Process and sell tickets for performances through the online ticketing system with customers in person, on the phone, or by processing online orders.
• Interact with event patrons in a professional manner.
• Contribute to team goals and initiatives by attending student trainings, working collaboratively on projects, and assist department staff as needed.
• Prepare for performing arts events by prepping will call, ticket sales, usher sign‑ins, and/or venue set‑up.
• Attend and assist with the coordination of monthly ‘in‑service meetings’ to communicate with department staff about programming or season updates, changes, and other important information pertaining to employment.
• Open and close the box office during appropriate shifts, and for performances.

Qualifications

• Currently employed as a North Central College Box Office Student Worker.
• Have completed at least 1 year in the position of North Central College Box Office Student Worker.
• Ability to deliver a high level of professionalism and customer service.
• Computer proficiency is necessary, along with excellent attention to detail.
• Available to work some night and weekend hours to accommodate the performance schedule (usually, a minimum of 2‑3 events per month). Summer availability is preferred, though not required.

Approximate number of work hours per week: 10‑20.

EEO Statement

North Central College is an Equal Opportunity Employer. NCC provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application or hiring process, please notify the Office of Human Resources at 630‑637‑5757 or [e-mail]. Determinations for reasonable accommodation will be made on a case‑by‑case basis.

Open Date: 10/18/2022. Open Until Filled: Yes.