Horowitz Center House Manager

Howard Community College; Baltimore (MD); On-site; USD 18,184 - 25,898; Part time

Job summary

A community college in Maryland is seeking House Managers to oversee front of house responsibilities during various events. Successful candidates will possess strong customer service skills and an engaging personality. Responsibilities include supervising volunteers, ensuring a positive guest experience, and compliance with safety standards. This part-time role offers flexible hours, typically between 5-20 hours per week. The ideal candidate must be friendly, detail-oriented, and able to work in a fast-paced environment.

Qualifications

• Must possess strong customer service skills.
• Must be friendly and personable.
• Must work well under stress with a diverse group.

Responsibilities

• Oversee front of house responsibilities during events.
• Supervise volunteer ushers and ensure compliance with safety standards.
• Greet guests and assist them with seating and event information.

Skills

Excellent customer service skills

Team player

Effective communication

Education

High School Diploma

Job description

Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Position Title

FLSA

FLSA Non-Exempt

FT/PT

FT/PT Part Time

Hours Per Week 5-20, varies seasonally

Work Schedule

Work Schedule evenings and weekends

Position Salary Range

$16.00

Summary

House Managers oversee the successful execution of front of house responsibilities leading to a safe and positive experience for Horowitz Center patrons in attendance at events taking place in the Horowitz Center including theatrical productions, concerts, dance performances, cultural celebrations, meetings, conferences and other events held at the Horowitz Visual and Performing Arts Center. House Managers supervise volunteer ushers, communicate with box office and stage management staff, ensure compliance with Howard County crowd management standards, and provide excellent customer service to clients and patrons in the lobby and performance venues. Applicants should possess strong customer service skills, great attention to detail, and share a courteous and positive attitude toward staff and patrons. An engaging personality, even temperament, and ability to work in a fast paced environment are required of a successful candidate.

• Arrive 90 minutes before event start time and exit up to 30 minutes after the event ends.
• Check to make sure the theatre is clean. If necessary, vacuum or pick up trash.
• Train volunteers on emergency procedures, ticket scanning, seating arrangements, run times, and any patron safety requirements.
• Prepare programs if necessary or direct ushers to do so.
• Unlock theatre doors 15-30 minutes prior to event time, per client request.
• Greet guests, scan tickets or direct guests to proper seats in the theatre (or supervise ushers).
• Distribute programs to guests as they enter the venue.
• Assist guests in finding seats and immediately report any ticket problems, documenting discrepancies in House Manager Report.
• Answer questions and provide guests with directions and other information regarding the venue.
• Respond to all guest comments and/or complaints in a prompt and friendly manner and record as necessary in the House Manager Report. Collect the name and phone number and email of the patron for follow-up as appropriate.
• Ensure that guests follow theatre safety policies and that all fire codes are enforced.
• Distribute promotional materials for upcoming performances to guests.
• Act as EOP Building Monitor during emergencies; provide information and direct guests to appropriate exits or shelters.
• Organize the concession stand and sell concession items when needed.
• Perform other duties as assigned.

Experience Required

• High School Diploma
• Excellent customer service skills required; must be friendly and personable.
• Must be a team player who is able to work well with others and take a leadership role under stressful situations.
• The ability to work and communicate effectively with people of diverse backgrounds.

Minimum and Preferred Qualifications

Physical Demand Summary

Division

Division xxxxx_Teaching and Learning (Div) - NEW

Department

Posting Number

Posting Number NB223P

Number of Vacancies

Number of Vacancies 1

Best Consideration Date

Best Consideration Date 09/08/2025

Job Open Date

Job Open Date 08/8/2025

Job Close Date

Continuous Recruitment?

Continuous Recruitment? Yes

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

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EEO Statement

Howard Community College (HCC) is an Equal Employment Opportunity & Affinitive Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.

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