Box Office & Guest Experience Associate — Evenings & Weekends

Case; Cleveland, Northern (OH, KY); Hybrid; USD 28,000 - 33,000; Full time

Job summary

Case Western Reserve University is seeking a Box Office Assistant for the Maltz Performing Arts Center. You will greet guests, assist with tickets, and provide friendly, informed service to ensure a positive experience from arrival through the event’s end.

Starting pay is $13.50 per hour, with opportunities for yearly raises. The position is on-site with flexible hours including nights and weekends, supporting events on weekdays and during weeknights.

Qualifications

• Excellent customer service and interpersonal skills.
• Friendly, welcoming, and professional demeanor.
• Strong verbal communication and active listening skills.
• Ability to remain calm, patient, and professional when handling difficult or unexpected situations.
• Ability to learn and follow Maltz Performing Arts Center and Case Western Reserve University policies and procedures.
• Ability to learn ticketing systems, event procedures, and venue operations.
• Ability to work independently while also functioning effectively as part of a team.
• Ability to manage multiple tasks and priorities in a busy event environment.

Responsibilities

• Serve as a welcoming, knowledgeable point of contact for guests at MPAC events.
• Assist guests with ticketing, questions, and general information.
• Prepare the box office and lobby for events and support operations.
• Handle transactions with accuracy and professionalism.
• Adapt to a variety of event schedules, including evenings, weekends, and weeknights.

Skills

Customer service

Interpersonal skills

Verbal communication

Active listening

Calm under pressure

Attention to detail

Learn policies & procedures

Ticketing systems

Multi-tasking

Team collaboration

Tools

Ticketing systems

Job description

Case Western Reserve University is seeking a Box Office Assistant for the Maltz Performing Arts Center. You will greet guests, assist with tickets, and provide friendly, informed service to ensure a positive experience from arrival through the event’s end.

Starting pay is $13.50 per hour, with opportunities for yearly raises. The position is on-site with flexible hours including nights and weekends, supporting events on weekdays and during weeknights.