Box Office Student Employee Coordinator

Case; Cleveland, Northern (OH, KY); Hybrid; USD 16,000 - 23,000; Full time

Job summary

Case Western Reserve University is seeking a Student Employee Coordinator for the Box Office & MPAC operations. This on-site role supports ticketing, will-call, and guest services while coordinating a team of student assistants. Work includes evenings and weekends with 8–16 hours weekly, starting at $14.00/hour with yearly raises.

Federal Work Study is not required. The Coordinator reports to the Assistant Director of Box Office & Venue Marketing and collaborates on scheduling, communications,

Qualifications

• Night and weekend availability as needed.
• Strong understanding of campus policies and procedures.
• Effective and engaging communication with guests and clients.
• Friendly and outgoing personality.
• Ability to analyze situations and develop solutions.
• Ability to work autonomously and manage multiple tasks.
• Ability to handle multiple responsibilities and adapt to changing needs.

Responsibilities

• Sell, process, and organize ticket sales before and during each event.
• Print, organize and hand out will call tickets prior to shows.
• Assist patrons with ticket/ticket system questions.
• Receive and escalate guest complaints as appropriate.
• Collect and verify patron data across ticketing systems and databases.
• Perform other duties as assigned to support Box Office operations.

Skills

Night/Weekend availability

Policy understanding

Communication skills

Friendly demeanor

Problem solving

Autonomy

Multi-tasking

Job description

Case Western Reserve University: STUDENT EMPLOYMENT: UGEN (STUDENT)

Open Date

Aug 21, 2026

Description

The Student Employee Coordinator (the "Coordinator") reports to the Assistant Director of Box Office & Venue Marketing ("Supervisor") and is responsible for regular communications with the rest of the Student Box Office Assistants (the "Team"). The Coordinator will work and meet with the Supervisor to allocate work slots for the Team for upcoming weeks. They will provide summaries of the available slots to the Team on a weekly basis. They may also be tasked with helping the Maltz Performing Arts Center (MPAC) staff find solutions to various problems.

The Coordinator will also help maintain the student roster by gathering information from the Team members on a semesterly basis. They should be familiar with student life on campus and be able to help guide the Supervisor around the nuances of the CWRU academic calendar. They will also assist in other administrative roles and continue Box Office responsibilities as deemed necessary.

Serving as key setup and teardown staff for the Box Office, this role is charged with operating the ticketing system before and during events at the Maltz Performing Arts Center. Operations include printing and handing out will call, selling tickets, and finding patron orders in the ticketing system. The role is also a part of the safe and proper delivery of an exceptional customer experience that lives up to and exceeds front-facing customer expectations. This role requires night and weekend availability based on event schedules with work hours ranging from 8-16 hours per week.

Starting salary: $14.00/hour with yearly raises
Federal Work Study, Not Required
Hours: Flexible, Nights, Weekends
In-Person, on-site

Responsibilities include, but are not limited to:

• Selling, processing, and organizing ticket sales before and during each event;
• Printing, organizing and handing out will call tickets prior to the show;
• Helping patrons with any ticket/ticket system questions;
• Receiving complaints and addressing/escalating as appropriate from guests;
• Collecting and verifying patron and client contact information, and ensuring that information is up to date in all ticketing systems, email service providers, and customer databases;
• Other responsibilities as requested and expanded for this role.

Qualifications

• Ability to work nights and weekends as needed
• A thorough understanding of campus and center policy and procedure;
• Effective and engaging communication skills and ability to speak and listen to high-caliber guests and clients;
• Friendly and out-going personality;
• A sense of urgency in resolving issues, problems and errors in the delivery of an exceptional experience to our guests and clients;
• Ability to work autonomously and manage multiple tasks simultaneously;
• Ability to analyze situations and develop solutions;

Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.

Reasonable Accommodation Statement:
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity by phone at 216.368.3066 or by email [e-mail] . Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.