Homeowner Service Manager

K. Hovnanian® Homes; Herndon (VA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits

Mortgage discounts

Home appliance discounts

401(k) plan

Job summary

K. Hovnanian Homes in Virginia is seeking a homeowner service coordinator to manage and resolve service requests, coordinate repairs, and liaise with trade partners. You will work directly with homeowners to ensure timely, professional service and scheduling.

2+ years of experience and computer proficiency are required, with a Bachelor’s degree a plus. This role offers on-site work and comprehensive benefits.

Qualifications

• 2+ years of related service experience or training required.
• Proficient with computers; able to learn scheduling tools quickly.
• Bachelor’s degree is a plus.

Responsibilities

• Evaluate service requests and determine appropriate solutions for homeowners.
• Complete minor repairs and schedule work with trade partners and vendors.
• Communicate clearly with homeowners to ensure service requests are handled promptly.

Skills

Customer Service

Scheduling

Communication

Education

Bachelor's degree

Job description

K. Hovnanian is celebrating over 65 years of quality and leadership in the home building and community development industry. Do you want to play a large role in those every day decisions that help build dream homes? It’s the homes where people will raise their child, form their most important memories, plot the course for their future, spend quality time with their grandchildren or enjoy quiet times reflecting on a life full of accomplishments. Over 300,000 families have put their dreams in our hands, and you can as well. As a critical company representative, you will work directly with our homeowners to ensure all service requests are handled promptly and professionally. You will use your knowledge and skills to evaluate the situation, complete minor repairs and schedule work with trade partners and/or vendors. 2+ years of related experience and/or training required. Must be computer proficient or have the capacity to learn how to efficiently operate our scheduling tools. Bachelor’s degree a plus. Successful candidate must maintain a valid driver’s license. K. Hovnanian Companies, LLC, a subsidiary of Hovnanian Enterprises, Inc., a well‑respected publicly traded company, is committed to providing an environment and programs that help our associates flourish. You can look forward to professional support and extensive benefits—including medical/dental/vision coverage, discounts on mortgages and home appliances, and a 401(k) plan.