Homecare Office Manager

Trusted Hands Senior Care; Roswell (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Trusted Hands Senior Care in Roswell, GA is seeking a strong, hands-on Operations Manager to oversee daily office operations, staffing, and compliance in a fast-paced home care setting.

You will lead office staff, optimize scheduling, monitor performance, and ensure high-quality client service while maintaining company culture and regulatory standards.

Qualifications

• Experience in home care or healthcare operations, or related field (preferred).
• Strong leadership and team management skills.
• Excellent problem-solving, organizational and communication abilities.
• Ability to multitask, adapt in a fast-paced environment, and manage competing priorities.
• Strong communication and interpersonal skills.
• Knowledge of industry level compliance and regulatory standards (preferred).
• Reliable, professional, and punctual.

Responsibilities

• Manage day-to-day office operations, full cycle and emergent situations.
• Maintain consistent office environment and culture.
• Ensure smooth coordination across all teams.
• Lead and supervise office staff.
• Resolve employee conflicts and handle disciplinary actions (office & field).
• Oversee scheduling and staffing gaps.
• Monitor local contract progress and time reconciliation.
• Conduct employee evaluations and discipline.
• Oversee onboarding for new hires and clients.
• Ensure compliance with company policies and procedures.
• Participate in client visits and monthly team meetings.
• Track and report on operational performance.
• Provide weekly updates and findings to leadership.
• Support new client intake and service setup.
• Conflict resolution management.

Skills

Leadership

Team management

Problem-solving

Organizational skills

Communication

Multitasking

Regulatory knowledge

Tools

MS Office

Job description

Operations Manager – Home Care

Company: Trusted Hands Senior Care Location: Roswell, GA Reports To: COO

Job Summary

Trusted Hands Senior Care is seeking a strong, hands-on Operations Manager to oversee daily office operations, staffing, efficiencies, compliance and high-quality client service delivery. This leadership role requires someone who is organized, solution-driven, and able to manage both people and processes in a fast-paced home care environment.

Key Responsibilities

• Manage day-to-day office operations, full cycle and emergent situations
• Maintain consistent office environment and culture
• Ensure smooth coordination across all teams
• Lead and supervise office staff
• Resolve employee conflicts and handle disciplinary actions (office & field)
• Oversee scheduling and staffing gaps
• Monitor local contract progress and time reconciliation
• Conduct employee evaluations and discipline
• Oversee onboarding for new hires and clients
• Ensure compliance with company policies and procedures
• Participate in client visits and monthly team meetings
• Track and report on operational performance
• Provide weekly updates and findings to leadership
• Support new client intake and service setup
• Conflict resolution management

Qualifications

• Experience in home care or healthcare operations, or related field (preferred)
• Strong leadership and team management skills
• Excellent problem-solving, organizational and communication abilities
• Ability to multitask, adapt in a fast-paced environment, and mange competing priorities
• Strong communication and interpersonal skills
• Knowledge of industry level compliance and regulatory standards (preferred)
• Reliable, professional, and punctual
• Proficiency in MS Office

What We’re Looking For

• Culture: Positive attitude with strong leadership presence
• Critical thinker who can pivot and solve problems quickly
• Ability to manage different personalities and skill-sets effectively
• Accountable and takes ownership
• Maintains professionalism and composure under pressure

Schedule

• Full-time, Permanent
• Primarily in-office