Office Manager

Senior Helpers - Marietta, GA; Kennesaw (GA); On-site; USD 42,000 - 45,000; Full time

Job summary

Senior Helpers of Marietta is seeking an Office Manager to oversee day-to-day office operations, scheduling, customer service, and client-caregiver communications in a home-care setting.

The ideal candidate will manage caregiver and client schedules, assist with intake, respond to inquiries, and support the Owner with projects. A high school diploma is required; college degree is preferred. Salary is $42,000–$45,000 per year, with a 40-hour week and day shift.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• Experience in office management or healthcare staffing preferred.
• Strong organizational and communication skills.
• Ability to handle confidential information professionally.

Responsibilities

• Manage day-to-day office operations and scheduling.
• Provide excellent customer service and client relations.
• Recruit, onboard, and orient new caregivers.
• Maintain HIPAA-compliant filing and client management records.
• Assist Owner with operational projects.
• Participate in on-call rotation for scheduling issues.

Skills

Scheduling

Customer service

Office management

Communication

HIPAA knowledge

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Scheduling software

Client management system

Job description

Senior Helpers of Marietta is a company that provides non-medical home care services . We are a fast-growing, dynamic company that is committed to providing the best service to our customers.

Job Summary:

The Office Manager will be responsible for managing the day-to-day operations of the office, assisting with administrative tasks, including but not limited to: scheduling, customer service, and customer relations.

• Maintaining customer relations with clients by providing excellent service and answering questions or concerns.
• Manage and maintain caregiver and client schedules, including call-outs, shift changes, and open shifts.
• Recruit, interview, onboard, and assist with the orientation of new caregivers.
• Respond promptly and professionally to client and caregiver concerns.
• Assist with new client intake and coordination of service start dates.
• Follow up with prospective clients and care inquiries as needed.
• Maintain accurate information within the scheduling/client management system.
• Maintaining filing system in compliance with HIPPA regulations.
• Ordering supplies for office manager duties as needed.
• Assisting with office manager duties as needed by other employees of the company.
• Answer incoming calls, emails, and general office inquiries.
• Maintain an organized, professional, and welcoming office environment.
• Assist the Owner/President with operational projects and other administrative responsibilities as needed.
• Participate in an on-call rotation and assist with urgent scheduling issues outside normal business hours when required

Qualifications:

High school diploma or equivalent required; Bachelor’s degree preferred. College degree is preferred.

• Previous office management, scheduling, staffing, healthcare, home care, or administrative experience preferred.
• Home care or healthcare staffing experience is strongly preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to handle sensitive and confidential information professionally.
• Comfortable communicating with seniors, families, caregivers, healthcare professionals, and community partners.
• Strong problem-solving skills and ability to remain professional in high-pressure situations.
• Ability to multitask and quickly adjust priorities throughout the day.
• Strong computer skills and ability to learn scheduling and client management software.
• Dependable, punctual, detail-oriented, and able to work independently.
• Must have a positive, team-oriented attitude and willingness to step in wherever needed.

What We’re Looking For

We are looking for someone who takes ownershipof their responsibilities. The right person will not simply wait to be told what needs to be done—they will recognize problems, communicate effectively, and work toward solutions.

Because home care is a fast-paced and people-centered environment, our Office Manager must be comfortable managing unexpected caregiver call-outs, schedule changes, family concerns, and competing priorities while maintaining professionalism and compassion.

About Senior Helpers

Senior Helpers is dedicated to providing quality in-home care that allows seniors to remain safe, comfortable, and independent in their own homes. Senior Helpers Marietta serves seniors and families throughout our local community through compassionate and dependable personal care and companion services.

Ideal Candidate

Our ideal Office Manager is someone who is:

Organized. Accountable. Compassionate. Resourceful. Responsive.

If you enjoy helping people, building relationships, solving problems, and being an important part of a growing home care team, we would love to hear from you.

Benefits:

Competitive salary based on experience and qualifications; Paid vacation & holidays;

Job Type: Full-time

Salary: $42,000-$45,000/ year

Expected hours: 40 per week

Schedule: Day shift

Education: High school or equivalent (Required)

Experience: Customer service: 1 year (Required)