Business Operations & Growth Manager

Civility Home Care LLC; Danbury (CT); On-site; USD 39,000 - 44,000; Full time

Job summary

Civility Home Care LLC in Danbury, CT is seeking an experienced Business Operations & Growth Manager to oversee daily operations and support growth of our home care agency. This hands-on leader will manage staff, solve operational problems, and ensure excellent client service while expanding the business.

You will supervise administrative, scheduling and client-care teams, drive recruiting, monitor billing and onboarding, and develop referral relationships to increase active clients, billable

Qualifications

• Management or supervisory experience required.
• Home care, healthcare, staffing or service-industry experience preferred.
• Strong leadership and problem-solving skills.
• Excellent communication and customer-service skills.
• Ability to supervise employees and manage multiple priorities.
• Comfortable with scheduling, recruiting, billing and business operations.
• Strong organizational and computer skills.
• Business development or sales experience preferred.
• Dependable, professional and able to work independently.

Responsibilities

• Oversee daily office and home care operations.
• Supervise administrative, scheduling and client-care staff.
• Ensure schedules and client services are properly maintained.
• Oversee recruiting, onboarding and staffing activities.
• Monitor billing, collections and accounts receivable.
• Assist with payroll preparation and review.
• Monitor expenses, vendors and operational costs.
• Address client and caregiver concerns.
• Maintain high standards of service quality.
• Oversee new client starts and client retention.
• Develop referral relationships and new business opportunities.
• Follow up with prospective clients and referral sources.
• Help increase active clients, billable hours and company revenue.
• Ensure required reports and operational deadlines are completed.
• Step in to assist with essential duties when staff are unavailable.
• Provide regular operational updates to the Owner/Administrator.

Skills

Staff supervision

Operations management

Problem-solving

Communication

Scheduling

Customer service

Business development

Tools

Scheduling software

Billing software

Job description

We are seeking an experienced and motivated Business Operations & Growth Manager to oversee daily operations and support the continued growth of our home care agency.

The ideal candidate is a hands-on leader who can manage staff, solve operational problems, improve efficiency, maintain excellent client service, and help grow the business.

Responsibilities

• Oversee daily office and home care operations
• Supervise administrative, scheduling and client-care staff
• Ensure schedules and client services are properly maintained
• Oversee recruiting, onboarding and staffing activities
• Monitor billing, collections and accounts receivable
• Assist with payroll preparation and review
• Monitor expenses, vendors and operational costs
• Address client and caregiver concerns
• Maintain high standards of service quality
• Oversee new client starts and client retention
• Develop referral relationships and new business opportunities
• Follow up with prospective clients and referral sources
• Help increase active clients, billable hours and company revenue
• Ensure required reports and operational deadlines are completed
• Step in to assist with essential duties when staff are unavailable
• Provide regular operational updates to the Owner/Administrator

Qualifications

• Management or supervisory experience required
• Home care, healthcare, staffing or service-industry experience preferred
• Strong leadership and problem-solving skills
• Excellent communication and customer-service skills
• Ability to supervise employees and manage multiple priorities
• Comfortable with scheduling, recruiting, billing and business operations
• Strong organizational and computer skills
• Business development or sales experience preferred
• Dependable, professional and able to work independently

Schedule & Compensation

Full-Time: 40 hours per week

$28.00-$32.00 per hour, based on experience and qualifications.

Civility Home Care LLC is an Equal Opportunity Employer.