Office Manager

Senior Helpers Parent Account; Kennesaw (GA); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Job summary

Senior Helpers Marietta is seeking an organized Office Manager to oversee day-to-day office operations, scheduling, and client care coordination in a fast-growing home care environment.

Responsibilities include managing caregiver and client schedules, onboarding new caregivers, maintaining HIPAA-compliant records, and providing exceptional customer service to seniors and families. This full-time role offers a competitive salary and daytime schedule.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Experience in office management, scheduling, staffing, healthcare or admin preferred.
• Healthcare staffing or home care experience strongly preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to handle sensitive information professionally.
• Comfortable communicating with seniors, families, caregivers, and professionals.
• Multitasks and adapts to changing priorities.
• Proficient with scheduling and client management software.
• Dependable, punctual and detail-oriented.
• Positive, team-oriented attitude; willing to help wherever needed.

Responsibilities

• Manage day-to-day office operations and administrative tasks.
• Schedule caregiver and client appointments; handle call-outs and shifts.
• Recruit, interview, onboard, and orient new caregivers.
• Maintain HIPAA-compliant filing and client management system.
• Answer calls and emails; provide excellent customer service.
• Support onboarding of new clients and coordinate service start dates.
• Assist owner with operational projects and on-call rotation.
• Maintain organized, welcoming office environment.
• Assist with supplies and cross-team coordination.

Skills

Organizational skills

Time management

Communication skills

Confidentiality

Stakeholder communication

Problem solving

Multitasking

Computer skills

Reliability

Team attitude

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Senior Helpers of Marietta is a company that provides non-medical home care services . We are a fast-growing, dynamic company that is committed to providing the best service to our customers.

Job Summary:

The Office Manager will be responsible for managing the day-to-day operations of the office, assisting with administrative tasks, including but not limited to: scheduling, customer service, and customer relations.

• Maintaining customer relations with clients by providing excellent service and answering questions or concerns.
• Manage and maintain caregiver and client schedules, including call-outs, shift changes, and open shifts.
• Recruit, interview, onboard, and assist with the orientation of new caregivers.
• Respond promptly and professionally to client and caregiver concerns.
• Assist with new client intake and coordination of service start dates.
• Follow up with prospective clients and care inquiries as needed.
• Maintain accurate information within the scheduling/client management system.
• Maintaining filing system in compliance with HIPPA regulations.
• Ordering supplies for office manager duties as needed.
• Assisting with office manager duties as needed by other employees of the company.
• Answer incoming calls, emails, and general office inquiries.
• Maintain an organized, professional, and welcoming office environment.
• Assist the Owner/President with operational projects and other administrative responsibilities as needed.
• Participate in an on-call rotation and assist with urgent scheduling issues outside normal business hours when required

Qualifications:

High school diploma or equivalent required; Bachelor’s degree preferred. College degree is preferred.

• Previous office management, scheduling, staffing, healthcare, home care, or administrative experience preferred.
• Home care or healthcare staffing experience is strongly preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to handle sensitive and confidential information professionally.
• Comfortable communicating with seniors, families, caregivers, healthcare professionals, and community partners.
• Strong problem-solving skills and ability to remain professional in high-pressure situations.
• Ability to multitask and quickly adjust priorities throughout the day.
• Strong computer skills and ability to learn scheduling and client management software.
• Dependable, punctual, detail-oriented, and able to work independently.
• Must have a positive, team-oriented attitude and willingness to step in wherever needed.

What We’re Looking For

We are looking for someone who takes ownershipof their responsibilities. The right person will not simply wait to be told what needs to be done—they will recognize problems, communicate effectively, and work toward solutions.

Because home care is a fast-paced and people-centered environment, our Office Manager must be comfortable managing unexpected caregiver call-outs, schedule changes, family concerns, and competing priorities while maintaining professionalism and compassion.

About Senior Helpers

Senior Helpers is dedicated to providing quality in-home care that allows seniors to remain safe, comfortable, and independent in their own homes. Senior Helpers Marietta serves seniors and families throughout our local community through compassionate and dependable personal care and companion services.

Ideal Candidate

Our ideal Office Manager is someone who is:

Organized. Accountable. Compassionate. Resourceful. Responsive.

If you enjoy helping people, building relationships, solving problems, and being an important part of a growing home care team, we would love to hear from you.

Benefits:

Competitive salary based on experience and qualifications; Paid vacation & holidays;

Job Type: Full-time

Salary: $42,000-$45,000/ year

Expected hours: 40 per week

Schedule: Day shift

Education: High school or equivalent (Required)

Experience: Customer service: 1 year (Required)