Homebuyer Experience Specialist

LTS Lennar Homes of TX S&M LTD; San Antonio (TX); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) Retirement Plan

Paid Parental Leave

Adoption Assistance

Vacation and holidays

Job summary

Lennar is seeking a New Home Consultant in San Antonio, TX to guide homebuyers from initial engagement to closing. This role emphasizes proactive sales, CRM use, and exceptional customer service in a fast-paced homebuilding environment.

You will visit communities, manage leads, and coordinate with internal teams to ensure a seamless purchasing experience for buyers. A high school diploma and 1–3 years in related sales is required; real estate license is a plus.

Qualifications

• High school diploma or equivalent required; college degree and real estate license preferred.
• 1-3 years of experience in new home sales or real estate.
• Proven ability to build relationships and close sales.
• Strong communication, organizational, and customer service skills.
• Proficiency in Microsoft Office and sales tracking tools.

Responsibilities

• Engage visitors, establish relationships, and determine home buying needs using Lennar’s selling philosophy.
• Generate, process, and close home sales through self-generated or referred leads, leveraging the 10-5-2-1 selling approach.
• Provide consistent and timely follow-through with customers from initial contact through closing and post-closing activities, maintaining accurate communication records.
• Maintain the condition of the Welcome Home Center, model homes, and inventory homes; communicate maintenance needs and ensure timely resolution.
• Travel throughout the local community to generate leads from Realtor/Co-Broker businesses, referrals, and proactive self-prospecting.
• Develop and maintain in-depth knowledge of the competitive market, including product offerings, community details, sales trends, advertising strategies, and customer demographics.
• Monitor and record daily customer traffic utilizing company-designated tracking tools.
• Collaborate with internal departments to ensure a smooth transaction and exceptional customer satisfaction.
• Participate in sales meetings, neighborhood promotions, and marketing initiatives to drive sales growth.

Skills

Sales

Customer Service

CRM

People skills

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Lennar is seeking a New Home Consultant in San Antonio, TX to guide homebuyers from initial engagement to closing. This role emphasizes proactive sales, CRM use, and exceptional customer service in a fast-paced homebuilding environment.

You will visit communities, manage leads, and coordinate with internal teams to ensure a seamless purchasing experience for buyers. A high school diploma and 1–3 years in related sales is required; real estate license is a plus.