Home Warranty Technician – Carpentry & Repair Specialist

Forestar Group; Palm Bay (FL); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

D.R. Horton, Inc. in Florida is seeking a Customer Service Technician to maintain high homeowner satisfaction by facilitating warranty requests, arranging repairs, and coordinating subcontractors.

The role requires a high school diploma or GED, 3+ years of carpentry, drywall, texture repair and painting experience, and a valid driver’s license with ability to travel between communities. Proficiency with MS Office and warranty apps is a plus.

Formación

• Three or more years related experience in carpentry, drywall, texture repair and painting.
• Must have a vehicle, valid driver's license, and willingness to travel among communities.
• Ability to lift up to 50 pounds.
• Strong communication and ability to work under pressure.
• Proficient with DRH Warranty applications on mobile devices.

Responsabilidades

• Evaluate homeowner repair issues to determine warrantable items.
• Process work orders and verbal instructions for repairs.
• Perform repairs such as carpentry, drywall, texture repair and painting.
• Schedule and manage subcontractors for warranty repairs.
• Ensure repairs meet compliance standards.
• Certify warranty work is completed per obligations.
• Follow up with homeowners to address concerns timely.
• Handle charge-back documentation and invoices.

Conocimientos

Customer service

Carpentry

Drywall

Painting

Communication

Travel readiness

Problem solving

Educación

High school diploma or GED

Herramientas

MS Office

Descripción del empleo

D.R. Horton, Inc. in Florida is seeking a Customer Service Technician to maintain high homeowner satisfaction by facilitating warranty requests, arranging repairs, and coordinating subcontractors.

The role requires a high school diploma or GED, 3+ years of carpentry, drywall, texture repair and painting experience, and a valid driver’s license with ability to travel between communities. Proficiency with MS Office and warranty apps is a plus.