Warranty Technician: Carpentry, Drywall & Repairs

Talentify; Mason (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

D.R. Horton, Inc. is seeking a Customer Service Technician to maintain high customer satisfaction by facilitating warranty requests.

Responsibilities include evaluating repair issues, coordinating subcontractors, and performing carpentry, drywall, texture, and painting repairs across designated communities. The role requires a valid driver’s license, a vehicle for travel, and the ability to work overtime and travel overnight.

Qualifications

• High school diploma or GED required.
• Three or more years of related experience in carpentry, drywall, texture repair, and painting.
• Valid driver’s license and a vehicle for travel between communities.
• Strong communication and problem-solving abilities.
• Proficiency with MS Office and warranty software.

Responsibilities

• Evaluates homeowner repair issues to determine if they are warrantable items.
• Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs.
• Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting.
• Schedules and manages subcontractors to make designated warranty repairs.
• Ensure all repairs are completed within compliance standards.
• Certifies warranty work is completed within contractor obligations.
• Develop and maintain good rapport with subcontractors and homeowners.
• Follows up with homeowners to ensure concerns are addressed in a timely and professional manner.
• Processes charge-back documentation and invoices.
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company.
• Ability to work overtime
• Ability to travel overnight

Skills

Carpentry

Drywall

Painting

Communication skills

Independent work

Education

High School diploma or GED

Tools

MS Office

Warranty applications

Job description

D.R. Horton, Inc. is seeking a Customer Service Technician to maintain high customer satisfaction by facilitating warranty requests.

Responsibilities include evaluating repair issues, coordinating subcontractors, and performing carpentry, drywall, texture, and painting repairs across designated communities. The role requires a valid driver’s license, a vehicle for travel, and the ability to work overtime and travel overnight.