Home Warranty Service Coordinator

Socket.dev; Scottsdale (AZ); On-site; USD 36,000 - 52,000; Full time

Job summary

D.R. Horton, Inc., America’s Builder, in Scottsdale is seeking a Customer Service Coordinator to facilitate completion of homeowner warranty requests by scheduling subcontractors to perform repairs after closing.

The role emphasizes proactive communication with homeowners and technicians, timely follow-up, and ensuring repairs meet quality standards while maintaining high levels of customer satisfaction and company goodwill.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year related experience.
• Proficient with DRH Warranty apps on mobile devices or laptop.
• Proficient in MS Office and email.

Responsibilities

• Receive and confirm receipt of homeowner warranty requests.
• Schedule inspection appointments with homeowners and/or Customer Service Technicians.
• Evaluate homeowner repair issues to determine if they are warrantable items.
• Communicate effectively to homeowner if repair issue is deemed not warrantable.
• Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs.
• Schedule and manage subcontractors to make designated warranty repairs.
• Certify warranty work is completed within contractor obligations.
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner.
• Develops and maintains good rapport with subcontractors and homeowners.
• Execute policies to ensure compliance with quality standards.

Skills

Customer service

Communication

Team coordination

Education

High School Diploma or GED

Tools

DRH Warranty apps

MS Office

Job description

D.R. Horton, Inc., America’s Builder, in Scottsdale is seeking a Customer Service Coordinator to facilitate completion of homeowner warranty requests by scheduling subcontractors to perform repairs after closing.

The role emphasizes proactive communication with homeowners and technicians, timely follow-up, and ensuring repairs meet quality standards while maintaining high levels of customer satisfaction and company goodwill.