Home Warranty Experience Coordinator

Socket.dev; Sarasota (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

D.R. Horton, Inc. in the United States is seeking a Customer Service Coordinator to manage warranty requests and maintain high customer satisfaction.

You will schedule subcontractors, evaluate repair issues for warrantability, and communicate clearly with homeowners through the process. Responsibilities include issuing work orders, coordinating inspections, ensuring timely completion, and upholding company standards while delivering professional service to homeowners after closing.

Qualifications

• Minimum high school diploma or GED.
• Prior customer service experience preferred.
• Proficient with MS Office and email tools.

Responsibilities

• Receive and confirm homeowner warranty requests.
• Schedule inspection appointments with homeowners and technicians.
• Evaluate repair issues to determine warrantability.
• Communicate repair decisions to homeowners.
• Process work orders and coordinate subcontractors for repairs.
• Ensure warranty work is completed on time and per guidelines.
• Maintain professional conduct and customer goodwill.

Skills

Customer service

MS Office & Email

Phone/tablet usage

Lifting up to 15 lbs

Education

High School Diploma or GED

Tools

Warranty applications

Job description

D.R. Horton, Inc. in the United States is seeking a Customer Service Coordinator to manage warranty requests and maintain high customer satisfaction.

You will schedule subcontractors, evaluate repair issues for warrantability, and communicate clearly with homeowners through the process. Responsibilities include issuing work orders, coordinating inspections, ensuring timely completion, and upholding company standards while delivering professional service to homeowners after closing.