Warranty Coordinator – Customer Care & Scheduling

Socket.dev; Orlando (FL); On-site; USD 36,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and公司H

Multiple Voluntary and Company-provide

Job summary

D.R. Horton, Inc. in Orlando is seeking a Customer Service Coordinator to facilitate warranty requests and maintain high customer satisfaction by scheduling subcontractors for repairs.

You will resolve issues after closing, contact homeowners and technicians, and process work orders while upholding quality standards and professional conduct. This role requires a high school diploma, 6 months to 1 year of related experience, and proficiency with MS Office and warranty applications.

Qualifications

• High School Diploma or GED.
• 6 months to 1 year related experience.
• Proficiency with MS Office and email.
• Ability to use DRH Warranty applications on multiple devices.
• Ability to lift and/or move up to 15 pounds.

Responsibilities

• Receive and confirm receipt of homeowner warranty requests.
• Schedule inspections with homeowners and technicians to set inspection appointments.
• Evaluate homeowner repair issues to determine if they are warrantable items.
• Communicate repair determinations to homeowners.
• Process written or electronic work orders and/or verbal instructions from supervisor.
• Schedule and coordinate subcontractors for designated warranty repairs.
• Certify warranty work is completed within contractor obligations.
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner.
• Maintain professional and ethical conduct to serve customers and company goodwill.
• Work overtime as needed.
• Develop and maintain good rapport with subcontractors and homeowners.
• Enforce policies to ensure compliance with quality standards.

Skills

MS Office

Email proficiency

Customer service

Warranty applications

Education

High School Diploma or GED

Tools

DRH Warranty applications

Job description

D.R. Horton, Inc. in Orlando is seeking a Customer Service Coordinator to facilitate warranty requests and maintain high customer satisfaction by scheduling subcontractors for repairs.

You will resolve issues after closing, contact homeowners and technicians, and process work orders while upholding quality standards and professional conduct. This role requires a high school diploma, 6 months to 1 year of related experience, and proficiency with MS Office and warranty applications.