Home Tech Support Specialist (Remote & On‑Site)

LS Solutions; Nashville (TN); On-site; USD 30,000 - 39,000; Full time

Job summary

LS Solutions is seeking an on-site and remote technology support professional to install, troubleshoot, and optimize consumer devices for customers across the country. You will travel to client locations as needed and provide hands-on setup for computers, WiFi networks, smart TVs, and smart home devices.

Candidate should communicate fixes clearly, work independently, and uphold safety and privacy standards while documenting outcomes and suggesting next steps to ensure customer satisfaction.

Qualifications

• Proven ability to troubleshoot and diagnose devices and networks.
• Clear communication to customers about fixes and steps.
• Ability to work independently while following safety and privacy standards.
• Customer-first approach in fast-paced environments.

Responsibilities

• Accept and complete support requests through a platform.
• Travel to customer locations for on-site service when needed.
• Troubleshoot and set up computers, WiFi, smart TVs, and smart home devices.
• Explain fixes clearly and provide friendly guidance to customers.
• Document work and outcomes after completion.
• Recommend effective solutions and next steps to customers.
• Maintain strong safety and privacy standards throughout service.

Skills

Tech problem-solving

Customer communication

Independent work

Safety & privacy

Job description

LS Solutions is seeking an on-site and remote technology support professional to install, troubleshoot, and optimize consumer devices for customers across the country. You will travel to client locations as needed and provide hands-on setup for computers, WiFi networks, smart TVs, and smart home devices.

Candidate should communicate fixes clearly, work independently, and uphold safety and privacy standards while documenting outcomes and suggesting next steps to ensure customer satisfaction.