Home Technology Support Technician

RoShay Services; Des Moines (IA); Hybrid; USD 42,000 - 62,000; Full time

Job summary

RoShay Services in Des Moines, IA seeks a Technology Specialist to provide expert onsite and remote technical assistance, guiding customers to improve their digital home experiences with clear explanations and hands-on support.

You will troubleshoot hardware, software, and connectivity issues, set up and configure digital home systems, and deliver customer-focused solutions by assessing needs and recommending next steps. Remote and onsite support are both required.

Qualifications

• Strong technical aptitude with quick diagnostics.
• Experience supporting and configuring home technology ecosystems.
• Excellent communication and customer-first approach.
• Hands-on problem-solving and service orientation.

Responsibilities

• Troubleshoot hardware, software, and connectivity issues.
• Set up, configure, and support digital home systems.
• Assess needs and recommend next steps for customers.
• Provide both remote and onsite technical support as required.

Skills

Technical aptitude

Home technology experience

Customer-first mindset

Problem-solving ability

Job description

Role: Provide expert onsite and remote technical assistance as a Technology Specialist, helping customers improve their digital home experiences through clear guidance and hands-on support.

Key Responsibilities

• Troubleshoot and resolve hardware, software, and connectivity issues.


• Set up, configure, and support digital home systems and related technology.


• Deliver customer-focused solutions by assessing needs and recommending next steps.


• Offer both remote and onsite technical support as required.

Qualifications & Skills

• Strong technical aptitude and ability to diagnose problems quickly.


• Experience supporting and configuring home technology ecosystems.


• Excellent communication skills and customer-first mindset.


• Problem-solving skills with a hands-on, service-oriented approach.