Smart Home Tech Support Specialist

TSP talent; McAlester (OK); Hybrid; USD 40,000 - 65,000; Full time

Job summary

TSP talent is seeking a Technical Assistance Specialist to provide onsite and remote support, helping customers manage and improve their digital technology. You will troubleshoot hardware, software, and connectivity issues and set up digital home systems.

The role emphasizes delivering hands-on guidance, clear communication, and customer-focused solutions to ensure a positive overall experience for clients across on-site and remote environments.

Qualifications

• Strong problem-solving and troubleshooting abilities.
• Tech-savvy knowledge of home technology and common digital systems.
• Ability to configure and support technology in both remote and onsite settings.
• Excellent communication and customer service mindset.

Responsibilities

• Troubleshoot hardware, software, and connectivity issues.
• Set up, configure, and support digital home systems and related devices.
• Deliver hands-on guidance and expert advice to resolve technology problems.
• Offer customer-focused solutions and communicate clearly throughout the support process.
• Provide consistent technical assistance for a positive customer experience.

Skills

Troubleshooting

Customer service

Communication

Home tech knowledge

Job description

TSP talent is seeking a Technical Assistance Specialist to provide onsite and remote support, helping customers manage and improve their digital technology. You will troubleshoot hardware, software, and connectivity issues and set up digital home systems.

The role emphasizes delivering hands-on guidance, clear communication, and customer-focused solutions to ensure a positive overall experience for clients across on-site and remote environments.