Home Technology Support Technician

Tharp Consulting; Mayfield (KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Tharp Consulting is seeking a Technical Support Specialist to provide both onsite and remote technical assistance, helping customers improve their digital lifestyle with hands-on support and expert guidance.

You will troubleshoot issues, set up home systems, and offer clear instructions to empower customers to use their devices effectively. A hands-on, customer-centric approach is essential.

Qualifications

• Strong troubleshooting and problem-solving abilities.
• Technical proficiency with digital home systems and devices.
• Clear, customer-focused communication skills.
• Motivated, proactive, hands-on approach to support.

Responsibilities

• Troubleshoot and resolve technology issues with a customer-first mindset.
• Set up and configure digital home systems and related tech.
• Provide expert guidance and clear instructions for device use.
• Deliver practical home tech solutions for various personal needs.

Skills

Troubleshooting

Tech proficiency

Clear communication

Hands-on attitude

Job description

Role: Technical Support Specialist

Provide both onsite and remote technical assistance to customers, helping improve their digital lifestyle through expert guidance and practical, hands‑on support.

Key Responsibilities

• Troubleshoot and resolve technology issues with a customer‑first approach
• Set up and configure digital home systems and related technology
• Offer expert advice and clear instructions to help customers use their devices effectively
• Deliver practical solutions for a range of home and personal tech needs

Qualifications & Skills

• Strong troubleshooting and problem‑solving skills
• Technical proficiency with digital home systems
• Ability to communicate clearly and provide customer‑centric support
• Motivated, tech‑savvy attitude with a hands‑on mindset