Home Shopping Supervisor: Lead Digital Fulfillment

Shaw’s and Star Market; Augusta (ME); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being (401k,

Paid time off

Job summary

Albertsons Companies in Augusta, ME is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order completion, and support exceptional customer satisfaction while driving digital sales growth.

You will manage teams, monitor KPIs, coordinate inventory and scheduling, and ensure adherence to food safety and company standards, with a fast-paced, hands-on environment.

Qualifications

• Strong customer-service focus and communication skills.
• Proven ability to coach and lead teams.
• Excellent organizational and time-management abilities.
• Experience in analyzing performance data to drive improvements.

Responsibilities

• Oversee daily Home Shopping Department operations and ensure timely, accurate order fulfillment.
• Deliver a superior pickup/delivery experience and resolve customer concerns professionally.
• Coordinate end-to-end fulfillment including picking, staging, dispensing and delivery coordination.
• Ensure proper use of Home Shopping technology and systems.
• Monitor KPIs such as order accuracy, pick rates, on-time completion, and labor efficiency.
• Create schedules aligned with order volume and productivity targets.
• Collaborate with department leaders on inventory availability and stock issues.
• Hire, train, coach, and develop Home Shopping associates; foster a positive team culture.
• Ensure compliance with food safety, sanitation, quality, and company standards.

Skills

Customer service

People management

Organization

Performance data review

Job description

Albertsons Companies in Augusta, ME is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order completion, and support exceptional customer satisfaction while driving digital sales growth.

You will manage teams, monitor KPIs, coordinate inventory and scheduling, and ensure adherence to food safety and company standards, with a fast-paced, hands-on environment.