Home Shopping Supervisor – Fast-Paced Fulfillment Leader

Shaw’s and Star Market; Windham (NH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being (Med,

Time off (vacation, holidays, sick pay

Leadership development and career рост

Inclusive work environment

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations and drive exceptional customer service. You will ensure accurate and timely order completion, support strong customer satisfaction, and help grow digital sales in a fast-paced, hands-on environment.

You will manage teams, utilize Home Shopping technology, and uphold food safety and quality standards while collaborating with store leaders to optimize inventory and processes.

Responsibilities

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer‑focused order fulfillment
• Deliver an exceptional pick‑up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
• Coordinate end‑to‑end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
• Monitor key performance metrics such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations
• Partner with department leaders to address inventory availability and out‑of‑stocks impacting orders
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
• Ensure compliance with food safety, sanitation, quality, and company operational standards

Skills

Customer service

People management

Team leadership

Organization

Communication

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations and drive exceptional customer service. You will ensure accurate and timely order completion, support strong customer satisfaction, and help grow digital sales in a fast-paced, hands-on environment.

You will manage teams, utilize Home Shopping technology, and uphold food safety and quality standards while collaborating with store leaders to optimize inventory and processes.