Home Shopping Fulfillment Supervisor

Albertsons Companies; United States; Presencial; USD 60 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive wages paid weekly

Associate discounts

Health and financial well-being for 0

Resumo da oferta

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily digital fulfillment, pick/pack, and delivery coordination while ensuring top-tier customer satisfaction. You will optimize orders, coach a team, and collaborate with store leadership to maintain profitable, accurate, and timely service.

This hands-on leadership role requires strong communication, organization, and problem-solving skills in a fast-paced environment.

Qualificações

• Experience leading high-volume fulfillment operations.
• Strong customer service orientation.
• Excellent communication and problem-solving skills.
• Ability to manage schedules and staff development.

Responsabilidades

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer-focused order fulfillment
• Deliver an exceptional pick-up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
• Coordinate end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
• Monitor key performance metrics such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations
• Partner with department leaders to address inventory availability and out-of-stocks impacting orders
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
• Ensure compliance with food safety, sanitation, quality, and company operational standards

Conhecimentos

Customer service

People management

Organization

Problem solving

Ferramentas

Fulfillment platforms

Descrição da oferta de emprego

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily digital fulfillment, pick/pack, and delivery coordination while ensuring top-tier customer satisfaction. You will optimize orders, coach a team, and collaborate with store leadership to maintain profitable, accurate, and timely service.

This hands-on leadership role requires strong communication, organization, and problem-solving skills in a fast-paced environment.