Home Shopping Department Manager — Lead Fulfillment & Team

Shaw’s and Star Market; Williston (VT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well‑being

Time off (vacation, holidays, sick pay

Career growth and development

Inclusive work environment

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate, timely order completion, and support strong customer satisfaction while driving digital sales growth in a fast-paced environment.

You will manage high-volume fulfillment, coach a team, and partner with department leaders to resolve issues, maintain food safety standards, and deliver an exceptional pickup and delivery experience.

Qualifications

• Strong customer‑service focus with excellent communication skills.
• Effective people management, coaching, and team‑building abilities.
• Strong organization, time management, and problem‑solving skills.
• Ability to manage work in a fast‑paced, high‑volume environment.

Responsibilities

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer‑focused order fulfillment
• Deliver an exceptional pick‑up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
• Coordinate end‑to‑end fulfillment processes including picking, staging, dispensing, and delivery coordination
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
• Monitor key performance metrics such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations
• Partner with department leaders to address inventory availability and out‑of‑stocks impacting orders
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
• Ensure compliance with food safety, sanitation, quality, and company operational standards

Skills

Customer service

People management

Organization

Time management

Problem solving

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate, timely order completion, and support strong customer satisfaction while driving digital sales growth in a fast-paced environment.

You will manage high-volume fulfillment, coach a team, and partner with department leaders to resolve issues, maintain food safety standards, and deliver an exceptional pickup and delivery experience.