Home Shopping Dept Manager — Fast-Paced Fulfillment Leader

Albertsons Companies; Polson (MT); Presencial; USD 55.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

Associate discounts

Health and financial well-being (401k,

Descripción de la vacante

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order completion, and support customer satisfaction while driving digital sales growth.

You will manage high-volume fulfillment, coordinate picking, staging, dispensing and delivery where applicable, train and coach associates, monitor performance metrics, and ensure compliance with food safety and company standards.

Formación

• Experience in retail, home shopping, or e-commerce operations is preferred.
• Ability to lead a team, coach and develop associates.

Responsabilidades

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer-focused order fulfillment
• Deliver an exceptional pick-up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
• Coordinate end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
• Monitor key performance metrics such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations
• Partner with department leaders to address inventory availability and out-of-stocks impacting orders
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
• Ensure compliance with food safety, sanitation, quality, and company operational standards

Conocimientos

Customer service

People management

Communication

Herramientas

Store systems

Handheld devices

Fulfillment platforms

Descripción del empleo

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order completion, and support customer satisfaction while driving digital sales growth.

You will manage high-volume fulfillment, coordinate picking, staging, dispensing and delivery where applicable, train and coach associates, monitor performance metrics, and ensure compliance with food safety and company standards.