Home Shopping Dept Manager – Fast-Paced Digital Fulfillment

Shaw’s and Star Market; Peabody (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health benefits

401k

Paid time off

Career growth

Inclusive environment

Job summary

Albertsons Companies in the United States is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate order completion, and support strong customer satisfaction while driving digital sales growth.

The role manages high‑volume fulfillment, trains teams, and ensures compliance with safety standards. Flexible availability including early mornings, evenings, weekends, and holidays is required.

Qualifications

• Must have strong customer-service focus with excellent communication skills.
• Experience coaching, training, and developing teams.
• Ability to review performance data and take corrective action.
• Ability to lift up to 50 lbs. and work in varying temperature environments.

Responsibilities

• Oversee daily Home Shopping Department operations, ensuring timely and accurate order fulfillment.
• Deliver an exceptional pickup/delivery experience and resolve customer concerns professionally.
• Coordinate end-to-end fulfillment including picking, staging, dispensing, and delivery coordination.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor KPIs: order accuracy, pick rates, on-time completion, labor, and customer satisfaction.
• Create and manage schedules aligned with demand and productivity.
• Partner with leaders to address inventory availability and out‑of‑stocks.

Skills

Customer service

People management

Communication

Organization

Problem solving

Time management

Fast-paced environment

Tools

Store systems

Handheld devices

Fulfillment platforms

Job description

Albertsons Companies in the United States is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate order completion, and support strong customer satisfaction while driving digital sales growth.

The role manages high‑volume fulfillment, trains teams, and ensures compliance with safety standards. Flexible availability including early mornings, evenings, weekends, and holidays is required.