Home Shopping Ops Manager - Fast-Paced Fulfillment Leader

Shaw’s and Star Market; Manchester (VT); Presencial; USD 60 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive wages paid weekly

Associate discounts

Health and financial well-being (401k,

Resumo da oferta

Albertsons Companies is hiring a Home Shopping Department Manager to lead daily fulfillment operations, ensuring accurate and timely order completion while delivering an exceptional customer experience. You will supervise a fast-paced team, leverage Home Shopping technology, and maintain strict safety and quality standards.

The role focuses on driving customer satisfaction, coordinating end-to-end fulfillment (picking, staging, dispensing, delivery), and fostering a culture of continuous

Qualificações

• Experience in retail, grocery, or online order fulfillment environments.
• Proven leadership of teams in high-volume settings.
• Strong communication and coaching abilities.

Responsabilidades

• Oversee daily Home Shopping Department operations and ensure timely, accurate order fulfillment
• Deliver a superior pick-up and delivery experience while addressing substitutions and refunds professionally
• Coordinate end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination
• Ensure proper use of Home Shopping technology and handheld devices
• Monitor metrics such as order accuracy, pick rates, on-time completion, and customer satisfaction
• Create staff schedules aligned with order volume and productivity expectations
• Collaborate with department leaders to manage inventory availability and out-of-stocks
• Hire, train, coach, and develop Home Shopping associates while fostering a positive team culture
• Ensure compliance with food safety, sanitation, quality, and company standards

Conhecimentos

Customer service

People management

Organization

Fast-paced environment

Descrição da oferta de emprego

Albertsons Companies is hiring a Home Shopping Department Manager to lead daily fulfillment operations, ensuring accurate and timely order completion while delivering an exceptional customer experience. You will supervise a fast-paced team, leverage Home Shopping technology, and maintain strict safety and quality standards.

The role focuses on driving customer satisfaction, coordinating end-to-end fulfillment (picking, staging, dispensing, delivery), and fostering a culture of continuous