Home Shopping Manager: Fulfillment & Customer Experience

Shaw’s and Star Market; Middlebury (VT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Discounts

Health & 401k

Time off

Training & growth

Inclusive workplace

Job summary

Albertsons Companies is hiring a Home Shopping Department Manager to lead daily fulfillment operations and ensure accurate, timely orders while driving digital sales growth. You will manage a fast-paced team, coach associates, and maintain high service levels for customer satisfaction.

Responsibilities include coordinating end-to-end fulfillment, monitoring KPIs, and ensuring food safety and compliance across shifts, with flexible hours to meet peak demand.

Qualifications

• Experience managing a high-volume fulfillment or shopping/retail operation.
• Strong customer service orientation and communication skills.
• Ability to train and coach staff and foster a positive team culture.
• Flexible availability including early mornings, evenings, weekends, and holidays.

Responsibilities

• Oversee daily Home Shopping Department operations and ensure accurate fulfillment.
• Deliver pick-up and delivery experience, handling substitutions and refunds professionally.
• Coordinate end-to-end fulfillment including picking, staging, dispensing, and delivery coordination.
• Utilize Home Shopping technology and handheld devices to drive performance.
• Monitor KPIs like order accuracy, pick rate, on-time completion, and labor efficiency.
• Schedule creation aligned with order volume and productivity; manage inventory impact on orders.
• Hire, train, coach, and develop associates; maintain a compliant team culture.
• Ensure food safety, sanitation, quality, and standard operational compliance.

Skills

Customer service

People management

Time management

Problem solving

Communication

Team leadership

Tools

Store systems

Handheld devices

Fulfillment platforms

Job description

Albertsons Companies is hiring a Home Shopping Department Manager to lead daily fulfillment operations and ensure accurate, timely orders while driving digital sales growth. You will manage a fast-paced team, coach associates, and maintain high service levels for customer satisfaction.

Responsibilities include coordinating end-to-end fulfillment, monitoring KPIs, and ensuring food safety and compliance across shifts, with flexible hours to meet peak demand.