Home Shopping Operations Manager

Shaw’s and Star Market; Wiscasset (ME); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health & financial well‑being benefits

Paid time off

Career growth & development

Inclusive work environment

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth.

In this fast-paced, hands-on role you will hire, train, coach, and develop Home Shopping associates, plan labor and schedules, monitor performance metrics, and partner with department leaders to optimize inventory and order quality.

Qualifications

• Experience in retail/e‑commerce or Home Shopping operations.
• Ability to analyze performance data and take corrective action.
• Flexible availability including early mornings, evenings, weekends, and holidays.
• Proven ability to work in a fast-paced, high-volume environment.

Responsibilities

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer‑focused order fulfillment.
• Deliver an exceptional pick‑up and delivery experience while resolving customer concerns professionally.
• Coordinate end‑to‑end fulfillment processes including picking, staging, dispensing, and delivery coordination.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor key performance metrics such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out‑of‑stocks impacting orders.
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.

Skills

Customer service

People management

Team building

Organization & time management

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth.

In this fast-paced, hands-on role you will hire, train, coach, and develop Home Shopping associates, plan labor and schedules, monitor performance metrics, and partner with department leaders to optimize inventory and order quality.