Home Shopping Fulfillment Manager

Socket.dev; Cresskill (NJ); On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Benefits package

Paid time off

Career development

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations and deliver an outstanding customer experience. You will oversee orders, pick/pack/deliver coordination, and use Home Shopping platforms to optimize performance across a fast-paced environment.

You will manage schedules, mentor associates, and collaborate with leaders to resolve inventory issues while ensuring food safety and quality standards are met.

Qualifications

• Experience in retail/Home Shopping operations or similar fast-paced fulfillment roles.
• Ability to lift up to 50 lbs and handle physical tasks.
• Flexible availability including early mornings, evenings, weekends, and holidays.
• Strong customer-service mindset and leadership capabilities.

Responsibilities

• Oversee daily Home Shopping operations ensuring timely, accurate order fulfillment.
• Deliver an exceptional pick-up and delivery experience while resolving customer concerns, substitutions, and refunds.
• Coordinate end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable).
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor KPIs such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks impacting orders.
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.

Skills

Customer service

People management

Organizational skills

Fast-paced environment

Tools

Store systems

Handheld devices

Fulfillment platforms

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations and deliver an outstanding customer experience. You will oversee orders, pick/pack/deliver coordination, and use Home Shopping platforms to optimize performance across a fast-paced environment.

You will manage schedules, mentor associates, and collaborate with leaders to resolve inventory issues while ensuring food safety and quality standards are met.